Find & Apply For Retail Sales Associate Jobs in Parlier, California

The Customer Service Rep / Product & Sales Support is the central point of control for product data at Maxco. This role maintains accurate item information, Bills of Materials (BOMs), and costing data in the ERP system and provides technical support to the Sales team. Serving as the key connection between Sales, Production, Scheduling, Purchasing, Costing, and Operations, this position ensures every customer product is correctly set up, priced, and production-ready. Its accuracy directly prevents production errors, inaccurate quotes, incorrect material orders, and costly rework. Item Creation & ERP Management Create and maintain finished goods, raw material, and intermediate items, including item numbers, specifications, and units of measure. Ensure new items are set up correctly before quoting or production. Maintain ERP data integrity by correcting errors and eliminating duplicate or outdated items. BOM Management Create, update, and verify BOMs for corrugated products as specifications, materials, or processes change. Confirm BOM accuracy with Production, Scheduling, Purchasing, and Sales, and resolve discrepancies affecting cost or production. Assist with routing and manufacturing setup as needed. Product Costing Support Maintain accurate standard costs and support cost rollups in the ERP system. Coordinate with Purchasing and Operations on material cost changes. Identify costing discrepancies and provide costing information to Sales and management. Sales Support Support new product and customer setup, quotes, and product specifications. Review customer specifications to confirm products can be manufactured as requested. Flag manufacturing or costing issues before quotes are finalized. Production & Operations Support Ensure new and modified items are production-ready. Resolve item, BOM, routing, and ERP-related production issues. Communicate changes across Sales, Operations, Purchasing, and Production, and support continuous improvement of setup processes.

KEY PERFORMANCE MEASURES

Item setup and BOM accuracy, timeliness of new item creation, ERP data accuracy, costing accuracy, response time to Sales requests, and reduction of production issues caused by incorrect item or BOM information.

EDUCATION AND QUALIFICATIONS

Bachelor's degree preferred; equivalent experience considered. 2+ years of experience in manufacturing, ERP, production planning, costing, customer service, or a related field preferred. Corrugated manufacturing experience is highly desirable. Strong ERP, Excel, and Word skills; Oracle knowledge preferred. Understanding of manufacturing processes, BOM structures, routings, product costing, and basic accounting principles. Strong attention to detail, organization, and time management, with the ability to multitask and meet deadlines. Ability to communicate effectively with all levels of personnel, internally and externally.

PHYSICAL DEMANDS

Regularly required to sit, stand, walk, talk, and hear. Must occasionally lift and/or move up to 50 pounds. QUALITY Demonstrates accuracy and thoroughness, looks for ways to improve quality, applies feedback, and monitors own work.

OTHER DUTIES

Other duties may be assigned as required.