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Xfinity Mobile Retail Service Associate. Job in Indianapolis Gr8Jobs
Job Description
Support customers in a retail store by activating and configuring mobile devices, demonstrating device features, troubleshooting service and account issues, processing returns and warranty claims, and assisting with inventory, merchandising, and order pickups. Help customers choose accessories and add-ons while maintaining an efficient, welcoming store environment. Responsibilities Activate new and bring-your-own devices, SIMs, and e SIMs; guide customers through setup and connectivity. Demonstrate mobile device features and educate customers about accessories and add-ons. Troubleshoot device, service, and account issues; manage escalations, password resets, and access recovery. Transfer customer data and process returns, exchanges, warranty claims, and device replacements. Stage on-demand delivery and pickup orders and complete express device swaps. Maintain clean, secure, and well-merchandised store spaces, counters, and inventory. Required Skills Mobile device activation SIM and e SIM configuration Device setup and pairing Mobile device troubleshooting Device diagnostics Account access recovery Password reset verification Contact and media transfer Returns and warranty processing Retail inventory and merchandising
