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Guest Experience Coordinator — Customer Service & Adventure Sales Off-Road Spruce Pine |

Spruce Pine, NC Work Location:

In person Help people turn an ordinary day into an unforgettable adventure. Love talking to people? Thrive when things get busy? Want a role where your energy, communication, and initiative make a difference? Join Off-Road Spruce Pine as a Guest Experience Coordinator . We help guests explore the Blue Ridge Mountains through street-legal UTV rentals and guided off-road adventures. You'll be the person who welcomes them, helps them choose their experience, and makes sure they feel informed, prepared, and excited. This is an active, fast-paced, customer-facing position where you'll build practical skills in sales, hospitality, problem-solving, and daily operations—with opportunities to earn greater responsibility as you develop. Your impact You'll help turn inquiries into bookings, first-time visitors into confident adventurers, and great experiences into lasting customer relationships. From the first phone call to the final goodbye, your attention to detail and follow-through will help set the standard for our guests. What you'll do Create a strong first impression. Welcome guests warmly, start conversations, and make every customer feel valued. Help guests book the right adventure. Explain rental and tour options, answer questions, recommend experiences, and confidently ask for the booking. Communicate clearly. Handle phone calls and in-person questions with professionalism, enthusiasm, and accurate information. Own the check-in process. Review reservations, payments, waivers, and required documents so guests are ready for their experience. Prepare guests for their ride. Explain approved routes, GPS navigation, vehicle basics, and required safety information according to company procedures. Keep the day moving. Coordinate reservations, departures, returns, and guest needs with managers, guides, and fleet staff. Solve problems and follow through. Listen carefully, address concerns within your authority, and involve the right person when additional support is needed. Protect our standards. Complete required inspections and records, report vehicle concerns promptly, and keep the showroom, vehicles, and guest areas clean and ready. Finish strong. Welcome returning guests, gather feedback, and invite them to share an honest review. What you bring Strong verbal communication and listening skills. Confidence speaking with individuals, families, and groups. A friendly, professional approach—even during a rush. The ability to manage several priorities without overlooking important details. Dependability, initiative, and a willingness to learn from feedback. Comfort using computers, reservation software, and mobile apps. Willingness to support hands-on tasks indoors and outdoors. Availability for weekend, holiday, and evening shifts. Experience in customer service, hospitality, retail, sales, or tourism is helpful. Prior UTV experience is welcome, but a service-minded attitude and willingness to learn matter most. Build skills you can grow with Develop your ability to sell, communicate, handle customer concerns, and coordinate a busy operation. As you demonstrate reliability, sound judgment, and strong performance, you can build toward training responsibilities and future leadership opportunities as positions become available. What success looks like Guests feel welcomed and prepared. Reservations and paperwork are accurate. Questions receive clear answers. Safety procedures are followed consistently. Your teammates can count on you to communicate and finish what you start. Bring your energy. Take ownership. Help us deliver an adventure worth talking about. Apply today.

Pay:

$16.00 - $18.00 per hour

Benefits:

Flexible schedule

Work Location:

In person