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Retail Sales Associate
Mayfield, OH
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August 12, 2026 Join Our Team We're looking for a reliable, motivated, and customer-focused Retail Sales Associate to join our team. This isn't a job where you'll simply stand behind the counter and ring up customers. Our sales associates are expected to learn our products, understand what customers are looking for, make knowledgeable recommendations, and take initiative throughout their shift. You don't need to be an expert when you start. We provide ongoing training and product education to help you build the knowledge and confidence needed to succeed. What matters most is that you're willing to learn, dependable, comfortable talking to customers, and willing to stay productive without constantly being told what to do. If you enjoy working with people, learning about products, and staying busy in a fast-paced retail environment, we'd love to meet you. What You'll Do Help customers find products that fit their needs, preferences, and experience level. Learn and confidently explain our devices, e-liquids, disposables, accessories, and other products. Ask the right questions to understand what a customer is looking for and make appropriate recommendations. Provide friendly, professional customer service both in-store and over the phone. Operate our POS system and process transactions accurately. Handle cash and maintain accuracy at the register. Receive inventory, restock products, and maintain organized displays. Keep the store clean, organized, stocked, and ready for customers. Complete daily store tasks and use slower periods productively. Follow company policies, procedures, safety standards, and compliance requirements. Continue learning new products, brands, and industry information. Work independently while contributing to a positive team environment. What We're Looking For You don't have to have vape shop experience to apply. Retail, sales, or customer service experience is a plus, but we're willing to train the right person. We're looking for someone who is: Reliable and accountable — you show up on time and can be counted on. Friendly and approachable — you can make customers feel comfortable and welcome. Willing to learn — you're interested in understanding our products rather than simply memorizing a register. Self-motivated — you see what needs to be done and take care of it without waiting to be asked. Comfortable talking to people — customer interaction and product recommendations are a major part of the job. Detail-oriented — you can follow procedures and pay attention to the little things. Adaptable — you're comfortable handling multiple tasks in a busy retail environment. Open to coaching — you're willing to accept feedback, improve, and continue developing your skills. Professional — you represent the company every time you interact with a customer or coworker. What Makes Someone Successful Here The people who do best on our team are curious, dependable, and proactive . We want employees who don't just wait for the next customer to walk through the door. When things slow down, there's always something that can be done — whether that's cleaning, stocking, organizing, learning products, checking displays, or helping the store stay ready for the next customer. We also believe that good sales aren't about pressuring customers into buying things they don't need. It's about listening, understanding what they're looking for, knowing our products, and being able to confidently recommend the right options. If you're willing to learn, take pride in your work, and want an opportunity to grow your customer service and sales skills, this could be a great fit for you. What We Offer Flexible scheduling Part-time and full-time opportunities Employee discount Ongoing product training and education Opportunities for advancement Supportive team environment Opportunities to develop sales, customer service, and product knowledge skills Applicants with criminal records are encouraged to apply.
