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Ice Cream Shop Lead Batch 3 Ice cream 26514 242nd Avenue SE, Maple Valley, WA 98038 From $25 an hour - Part-time, Full-time Apply with

Indeed Ice Cream Shop Lead Position Title:

Ice Cream Shop Lead Shift Requirements:

Evening / Closing Shifts (6-8 hour shifts)

Minimum Age Requirement:

18+ years old

Job Type:

Full-Time / Part-Time Position Overview We are seeking a reliable, energetic, and detail-oriented Ice Cream Shop Lead to direct night operations and lead our shop floor. In this role, you will manage shift personnel, ensure high-quality customer service, maintain store cleanliness, manage cash register balances, and execute proper store closing procedures at the end of the night. Key Responsibilities Team Leadership & Floor Supervision Lead, coach, and support team members during 6- to 8-hour shifts to ensure efficient front-of-house operations. Delegate daily duties, coordinate rest breaks, and maintain strong team morale during peak business hours. Assist management with onboarding and training new team members on customer service standards, scooping techniques, safety rules, and shop procedures. Store Closing & Night Operations Oversee and execute end-of-day closing checklists, ensuring everything is cleaned and sanitized. Ensure food safety compliance, including proper storage of ice cream tubs, toppings, dairy bases, and cones, while monitoring refrigeration temperatures. Secure the shop at night according to security protocols, including setting alarms, powering down equipment, and locking up. Cash Handling & Register Operations Manage cash register operations, perform register open/close routines, count cash tills, and balance daily drawers. Prepare safe deposits, log end-of-shift financial summaries, and maintain precise records of daily transactions. Handle customer refunds, manager discounts, and register discrepancies responsibly. Customer Service & Quality Control Serve customers with enthusiasm, take orders accurately, prepare menu items, and maintain presentation standards. Address and resolve customer questions or concerns professionally and promptly. Track inventory throughout the shift and notify management of low-stock items.

Qualifications & Requirements Age Requirement:

Must be at least 18 years old.

Shift & Hours:

Must be available to work 6- to 8-hour night shifts, including weekends and holidays.

Experience:

Minimum 1 year of experience in food service, retail, or customer service; previous leadership, shift lead, or supervisory experience preferred.

Cash Handling:

Demonstrated experience operating POS systems, handling cash transactions, and balancing tills accurately.

Physical Requirements:

Ability to stand, walk, and continuously scoop for 6-8 hours; ability to lift and maneuver up to 35 lbs (ice cream tubs, inventory boxes).

Certifications:

Valid Food Handler Permit (or ability to obtain within one week of employment).

Skills:

Strong communication, time management, conflict resolution skills, and dependable punctuality.

Compensation Pay:

$25/ hour + share of shift tips

Pay:

From $25.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person