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Retail Store Manager / Supervisor
Lansdowne, VA

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Goodwill of Delaware and Delaware County

Assistant Store Manager (Swarthmore)

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Job Description

Assistant Store Manager (Swarthmore)

Lansdowne, DE

1 DAYS AGO

22989264

Summary

Lansdowne, DE

In-Person

$19.00 per Hour

1 Years Experience

Post-secondary academic degree, Associate degree

No Commission

40.00 hours per week / Day, Evening, Weekend Shift / Full-Time

Description Are you a motivated retail professional ready to step into a leadership role that makes a real difference? If so, we are looking for an Assistant Store Manager to support our store operations. This role requires open availability and combines leadership, operations management, and customer engagement to support the Store Manager in ensuring the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community. Who We Are As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up. By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities. What You Will Do Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets

Oversee all day-to-day operations of the store, assuming full responsibility in the absence of the Store Manager

Achieve and exceed all external safety compliance regulations with zero OSHA recordable incidents

Drive sales, revenue, and production performance, meeting or exceeding 100% of weekly transaction value, revenue, and Softline/Hardline production goals

Complete medical and non-medical incident reports within 24 hours and maintain satisfactory store audit scores of 90% or higher

Maintain a 32% or less wage-to-revenue ratio and support staffing levels at no less than 90% of established goals

Proactively interview candidates and assist in maintaining appropriate staffing levels; keep the Store Manager informed of progress, challenges, and new developments

Assist with all POS functions and transactions including sales, refunds, audits, voids, pricing, and inventory control; manage register cash funds, deposits, change funds, petty cash, and accounting for overages and shortages

Maintain daily reports and records including sales, donations, money, and production; ensure accuracy and accountability in all reporting

Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners

Use technology and scheduling tools to streamline operations and communication; effectively enforce and communicate company policies and procedures to supervised personnel

Assist with training of new team members in their functional areas including production and cashiering

Protect company assets through inventory control, loss prevention, and security best practices

Support special projects, store events, and community initiatives as needed; attend required meetings and training What We are Looking For Associate's degree in business, retail management, operations, logistics, sales, or a related field or 1-3 years of relevant retail or operations experience with supervisory responsibility

Demonstrated success supervising teams and supporting retail sales and/or store operations

Experience executing operational strategies, meeting performance goals, and driving results

Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

Demonstrated ability to support operations and deliver top quality service to internal and external customers

Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management

Ability to work in a diverse, rapidly changing environment

Must possess strong logistical, problem solving and interpersonal skills; ability to be a self-starter with initiative and minimal supervision

Open availability required, including evenings, weekends, and holidays, as the business dictates

Must have a valid driver's license What We Offer Competitive salary + incentive bonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Career growth and advancement opportunities

Ongoing training and development Work Environment This role requires standing for extended periods, lifting up to 30 lbs., and working on the sales floor. Open and flexible scheduling, including evenings, weekends, and peak retail seasons, is required. This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate. To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Our Application Process Are you ready to lead with purpose? Apply today! We look forward to learning how you can help us make a meaningful impact in our community. Additional Details How To Identify Potential Job Scams

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance