Find & Apply For Sales Assistant Jobs in Montclair, California

Position Summary THOR Kitchen is seeking a detail-oriented and organized Sales Assistant to support daily sales operations across Big Box Stores, Online Dealers, and Independent Dealers. The Sales Assistant will be responsible for processing customer orders, coordinating with warehouses, monitoring inventory and shipments, and providing after-sales support. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced home appliance industry environment. Key Responsibilities 1. Sales Order Management Process, monitor, and follow up on customer orders, including purchase orders and open orders. Review order details, pricing, product availability, and shipping information to ensure accuracy. Monitor order automation and Electronic Data Interchange (EDI) transactions, identify discrepancies, and coordinate resolutions. Maintain accurate sales orders, customer records, and order documentation in the company's ERP system. 2. Customer & Dealer Support Provide daily sales support to Big Box Stores, Online Dealers, and Independent Dealers. Respond to customer inquiries regarding product availability, estimated delivery dates (ETA), backorders, shipping status, and order updates. Follow up on outstanding orders and coordinate with internal teams to resolve customer concerns. Assist the Sales Manager and sales team with dealer communications, order inquiries, and administrative tasks. 3. Warehouse & Inventory Coordination Coordinate with warehouse teams to arrange order pickups, shipments, and deliveries. Monitor inventory availability and update order and shipment status. Coordinate inventory transfers and accessories between warehouse locations as needed. Work with warehouse and logistics teams to resolve shipping discrepancies, delivery delays, and inventory-related issues. 4. Invoicing & After-Sales Support Prepare and process customer invoices and maintain accurate order documentation. Process Return Merchandise Authorizations (RMAs), product returns, and replacement orders in accordance with company procedures. Coordinate with the customer service and warehouse teams to ensure timely resolution of after-sales requests. Maintain accurate records of returns, replacements, and outstanding customer issues. Qualifications High school diploma or equivalent required; associate's or bachelor's degree is preferred. Previous experience in sales support, order management, customer service, or administrative support preferred. Experience in the home appliance, consumer electronics, distribution, or retail industry is a plus. Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications. Familiarity with ERP systems, EDI transactions, and order processing systems is preferred. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to prioritize multiple orders, meet deadlines, and work effectively in a fast-paced environment. Strong problem-solving skills and the ability to coordinate effectively with sales, warehouse, logistics, and customer service teams. Preferred Skills Experience supporting major retail accounts, online dealers, or independent dealer networks. Knowledge of appliance distribution, warehouse operations, inventory management, and shipping procedures. Experience using Odoo or similar ERP systems. Ability to work independently while maintaining effective communication with internal departments and external customers.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Work Location:

In person