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Sales Assistant
Unity, ME
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Join a Legacy of Connection and Excellence Are you ready to be the heartbeat of a company that has been bridging the digital divide for over 75 years? At Direct Communications, we don't just provide internet; we build the infrastructure of community and opportunity in rural Idaho. We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.
Why You'll Love It Here Unbeatable Healthcare:
Comprehensive Health, Dental, and Vision insurance for just 50¢ per paycheck. I nvested in
Your Future:
A 401(k) match of up to 6% and a tuition reimbursement program that covers both professional and personal development.
Work-Life Harmony:
Generous PTO (starting at 14 days) plus 10 paid holidays to keep you refreshed.
Rewarding Results:
A competitive base salary of $16 - $28/hour plus unlimited upsell commissions . Our Core Values in Action We are guided by Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community . These aren't just words on a wall; they are the standard by which we serve our rural neighbors and support our teammates. The Impact You Will Make As a Success & Growth Assistant, you are the primary point of contact for our customers and the glue that holds our operations together.
Cultivate Connections:
Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey.
Drive Strategic Growth:
Educate customers on high-end solutions like managed routers, Arlo security cameras, and mobile services to enhance their digital life. Master the
Details:
Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience. Represent the
Brand:
Step out into the community at outreach events to share our mission and acquire new fans of our service. Analyze for
Excellence:
Produce KPI reports that help us make strategic decisions to improve the customer experience.
Who You Are Experience:
1-3 years in customer service, sales support, or administration (Broadband/Telecom experience is a plus!).
Tech-Savvy:
Comfortable with CRM systems (Salesforce/HubSpot) and basic broadband troubleshooting.
Self-Motivated & Accountable:
You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team's success.
Emotionally Intelligent:
You read situations well, communicate with tact, and can handle objections with grace.
Local Roots:
Located in or near Rockland or Chubbuck, Idaho , with a valid driver's license and a reliable vehicle.. Why You'll Love It Here (Full Benefits)
Financial Future:
401(k) with a 6% company match.
Rest & Recharge:
Generous PTO (starting at 14 days/year) plus 10 observed holidays.
Continuous Learning:
Tuition Reimbursement Program for personal and professional development.
Wellness & Support:
Financial wellness support and on-the-job training.
Perks:
Free internet if you live within our service footprint! How to Apply Ready to be a part of something great? Join a company that values Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. Apply today and help us connect Rockland to the future! Direct Communications is an Equal Opportunity Employer and provider.
