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Sales Assistant
Magnolia, TX
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Position Summary The Sales Assistant provides administrative, organizational, and operational support to the Sales Department and serves as an important link between Sales, Production, and other internal departments. This position is responsible for accurate sales order entry, order processing, production documentation, sales inquiries, data management, lead entry, and sales reporting. The Sales Assistant must be highly organized, detail-oriented, responsive, and comfortable working in a fast-paced manufacturing environment. Because our processes and systems continue to evolve, this position requires adaptability and a willingness to learn, improve, and support changes to procedures and workflows. Essential Responsibilities 1. Sales Order Entry & Processing Receive and process Purchase Orders (POs) submitted by Sales Representatives into customer orders within ECI Software . Review POs for accuracy, completeness, pricing, quantities, specifications, and other required information. Communicate with Sales Representatives to clarify missing, incomplete, or questionable information before processing orders. Prepare and provide order acknowledgements to Sales Representatives for delivery to customers. Ensure orders are entered accurately and in accordance with established company procedures. 2. Order Processing & Production Coordination Manage the next steps in order processing after orders are entered into the E2 system . Review orders to determine routing, job requirements, and applicable production processes. Communicate pertinent order information and requirements to the appropriate internal departments. Help ensure production teams have the information necessary to manufacture orders accurately and efficiently. Create and maintain production folders. Compile the appropriate engineering drawings and supporting documentation. Attach and organize Job Travelers and other required production paperwork in accordance with established in-house processes. Identify potential issues or missing information that could affect production and communicate them to the appropriate personnel. 3. Sales Support & Job Status Inquiries Assist Sales Representatives with requests for information regarding active and completed jobs. Research order status, production progress, and anticipated timelines. Provide Sales Representatives with accurate information that can be communicated to customers and buyers. Conduct sales audits on orders when requested. Assist with order closeouts and related administrative activities within ECI. 4. Data Management & Reporting Maintain accurate and up-to-date information within company databases and systems. Monitor orders for data discrepancies, incomplete information, or issues preventing proper closeout. Troubleshoot order closeout issues and research the reasons orders may become stuck in the system. Provide Sales Representatives and management with clear, easy-to-understand order metrics and information. Help maintain data integrity across sales and order-processing systems. 5. Monthly Sales Analytics & Reporting Compile monthly sales information at the beginning of each month for management's review. Gather and organize data related to: Sales Representative orders Purchase Orders Quotes Sales activity Goals and performance metrics Other relevant sales information Prepare information for the monthly Sales Wrap-Up Meeting. Present data in an organized and understandable format to support review of prior-month activity and future sales projections. 6. Lead Entry & Initial Sales Support Answer incoming calls and assist with initial inquiries from potential customers. Gather general information regarding prospective customers' needs, products, applications, and requirements. Transfer qualified or appropriate inquiries to the appropriate Sales Representative when available. Enter new leads into Nutshell CRM accurately and completely. Assign leads to the appropriate Sales Representative and maintain accurate lead information within the system. Provide professional and courteous communication with prospective customers. 7. Office & Supply Management Maintain appropriate inventory levels of Sales Office supplies. Monitor and restock office and kitchen supplies as needed. Communicate supply needs and inventory concerns to appropriate personnel. Help maintain an organized and functional Sales Office environment. 8. Miscellaneous Administrative & Company Support Assist with miscellaneous administrative tasks related to equipment, office needs, company events, meetings, and internal communications. Participate in meetings and assist with follow-up tasks as assigned. Support management and Sales Representatives with special projects and administrative needs. Adapt to changes in company processes, systems, procedures, and responsibilities. Identify opportunities to improve organization, communication, efficiency, and accuracy within the Sales Department. Qualifications & Skills Strong organizational and time-management skills. Exceptional attention to detail and accuracy. Strong written and verbal communication skills. Ability to communicate effectively with Sales Representatives, Production personnel, management, and customers. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Comfortable working with computer systems, databases, and business software. Ability to learn and navigate ERP, CRM, and order-management systems. Strong problem-solving and troubleshooting abilities. Ability to work independently while also functioning effectively as part of a team. Professional, dependable, and adaptable approach to changing priorities and procedures. Manufacturing, sales administration, order-entry, ERP, or CRM experience is preferred.
Pay:
From $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance