Find & Apply For Sales Engineer Jobs in Sarasota, Florida

Job Description The Product Support Specialist will serve as a primary technical resource for customers and internal teams, providing product and application support through phone, email, chat, and support ticketing systems. This individual will troubleshoot product issues, answer technical questions, document customer interactions and resolutions, and escalate more complex issues to Product, Quality, or Engineering when needed. They will maintain accurate CRM and support records, assist with product non-conformance communication, monitor recurring technical and warranty trends, and develop reports for management. The Product Support Specialist will also create and maintain FAQs, knowledge-base articles, technical documentation, product master data, and training materials while conducting post-sale customer training and internal employee training. They will collaborate closely with Product, Sales, Marketing, Quality, Engineering, IT, and other teams to improve the customer experience, identify product improvements, and strengthen product data and support processes. This role is offering a base salary of $50,000-$55,000 based on years of experience. If this sounds like the role for you, please apply today! Skills and Requirements 2+ years of experience in customer service, technical support, product support, or a related customer-facing roleBachelor's degree in a Science or Engineering-related field, or equivalent relevant experienceExperience troubleshooting technical or product-related issues and communicating solutions to customersStrong written and verbal communication skills with the ability to explain technical information clearlyExperience with CRM software and/or customer support ticketing systemsAbility to accurately document customer interactions, technical issues, troubleshooting steps, and resolutionsGeneral working knowledge of ERP systemsAbility to read, analyze, interpret, and create technical procedures and documentationWorking knowledge of common scientific and engineering terminologyStrong problem-solving skills with the ability to collect information, identify root causes, and develop solutionsStrong organizational skills and proficiency with Microsoft OfficeAbility to work cross-functionally with Product, Sales, Marketing, Quality, Engineering, Supply Chain, and IT teamsAbility to work onsite in Sarasota, FL Monday through Friday during standard business hoursExperience supporting scientific, laboratory, instrumentation, water analysis, or other technical productsExperience providing post-sale product support and customer trainingExperience creating FAQs, knowledge-base articles, troubleshooting guides, or technical support documentationExperience supporting new product launches and internal product trainingExperience maintaining product master data, technical specifications, and product informationExperience working with Quality Management or product non-conformance processesExperience generating reports around support tickets, recurring technical issues, warranty information, or customer trendsExperience identifying and communicating sales leads or customer opportunities discovered during support interactionsExperience supporting process improvement, product governance, or automation initiativesMultilingual capabilities, particularly Spanish We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.