Find & Apply For Sales Representative Jobs in Jonesboro, Arkansas

Position Summary The Inside Sales Representative - Online Sales is responsible for providing exceptional customer service and support to customers purchasing Spirit Fitness products through online sales channels. This position serves as a key point of contact throughout the customer's purchasing experience, assisting with product questions, order placement, shipping and delivery concerns, replacement parts, warranty inquiries, and post-sale support. The ideal candidate will have strong communication and problem-solving skills and the ability to coordinate effectively with the warehouse, shipping department, parts department, and other internal teams to ensure a positive customer experience. Essential Duties and Responsibilities Online Sales and Customer Support Respond promptly and professionally to customer inquiries received through email, phone, online marketplaces, and other online sales channels. Assist customers with product information, features, specifications, availability, pricing, and compatibility questions. Guide customers through the online purchasing process and assist with order-related questions or concerns. Review and process online orders to ensure order accuracy and proper fulfillment. Maintain a thorough knowledge of Spirit Fitness products, promotions, policies, and available services. Follow up with customers as needed to ensure questions and concerns have been resolved satisfactorily. Order Processing and Warehouse Coordination Coordinate with the warehouse and shipping departments to ensure online orders are processed and shipped accurately and on time. Monitor inventory availability and communicate potential shortages or backorders to customers and internal teams. Assist with resolving order discrepancies, shipping errors, damaged shipments, and missing items. Communicate special shipping instructions or customer requirements to the appropriate departments. Track order status and provide customers with timely updates regarding their shipments. Work closely with internal teams to resolve fulfillment issues and improve the overall customer experience. Freight and Delivery Support Assist customers with freight shipment questions, delivery expectations, and tracking information. Coordinate with carriers and internal shipping personnel regarding delivery issues, damages, missed deliveries, and other transportation concerns. Help customers understand delivery requirements and ensure appropriate information is communicated prior to shipment. Assist in resolving freight-related customer concerns and communicate necessary information to the appropriate carrier or internal department. Maintain accurate records of delivery issues and resolutions. Escalate technical or product-related concerns to the appropriate department when necessary. Qualifications and Skills High school diploma or equivalent required. Previous customer service, e-commerce, online sales, order processing, or logistics experience preferred. Experience with fitness equipment, replacement parts, freight shipments, or warranty processing is a plus. Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Ability to handle customer complaints and challenging situations professionally. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Comfortable working with computer systems, order management systems, inventory systems, and online sales platforms. Proficient in Microsoft Office, including Outlook, Excel, and Word. Ability to work independently while maintaining effective communication with multiple departments. Key Competencies Customer-focused mindset Strong communication skills Problem-solving and critical thinking Attention to detail Organization and time management Ability to work collaboratively across departments Ability to remain professional in difficult situations Dependability and follow-through Physical Requirements Ability to sit and work at a computer for extended periods. Ability to occasionally move or handle product samples, parts, or small packages as needed. Work Environment This position is primarily performed in an office environment and requires frequent use of a computer, telephone, email, and other standard office equipment. The position will work closely with the warehouse, shipping, parts, customer service, and management teams.

Reports To:

Operations Manager Department:

Inside Sales /

Online Sales Employment Type:

Full-Time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person