Job Description Help for Job Description. Opens a new window. We are seeking a highly organized and detail-oriented Sales Coordinator to join our team. This multi-faceted role is essential in supporting both our customers and sales team, performing a variety of duties such as managing inventory orders, invoicing, and resolving inquiries or issues. The ideal candidate will demonstrate strong organizational skills, a proactive mindset, and exceptional attention to detail. What you would be responsible for: Order Management
- Oversee the full order-to-cash process using NetSuite ERP, including order entry, invoicing, credit memos, and resolution of billing discrepancies. Collaboration
- Partner with Finance, Pricing, and other internal teams to streamline workflows for order processing and account management. Customer and Surgeon Setup
- Ensure smooth addition of new surgeons and healthcare facilities into company systems to facilitate seamless product access. Point of Contact
- Act as the primary contact for internal and external customers, addressing inquiries via phone and email. Issue Resolution
- Respond to and resolve product
- or service-related issues to ensure exceptional customer satisfaction. Distributor Onboarding
- Support new distributors by integrating them into systems and ensuring efficient operational collaboration. Inventory Management
- Place inventory orders for customers, distributors, and employees while ensuring accuracy and timely fulfillment. Sales Analysis
- Assist with sales and inventory reporting, contributing actionable insights for decision-making. Returns & Credits
- Manage product returns and credits in alignment with departmental policies and procedures.