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Customer Service and Sales Development Rep DuctMasters USA, Inc

• 3.3 Weston, FL Job Details Full-time $14
• $20 an hour 2 hours ago Benefits Fuel reimbursement Paid holidays Qualifications Phone communication English Full Job Description Be part of something bigger.

DuctMasters in Weston, Florida is adding a Customer Service and Sales Development Rep to our team! Join us in this full-time role to become a major part of our customers' satisfaction and our business's continued growth.

About Us:

DuctMasters is a leading indoor comfort solution provider, specializing in air conditioning, duct cleaning, and decontamination for over 29 years. As a licensed and insured air-conditioning contractor in Florida, we prioritize improving indoor air quality. Our certifications from the National Air Duct Cleaners Association (NADCA) and A+ rating from the Better Business Bureau (BBB) demonstrate our commitment to quality.

Our Qualifications:

1+ years of experience in a customer service, sales development, call center, or another customer-facing role Fluent verbal and written English communication skills Professional phone etiquette Flexibility to work an after-hours and weekend shift rotation (we will provide advance notice) Punctuality, reliability, and a professional appearance/attitude It'd be a plus if you're bilingual in English and Spanish! We need a friendly, organized, and attentive person as our Customer Service and Sales Development Rep. If that sounds like you, keep reading!

What You'll Do:

Our Customer Service and Sales Development Reps have a Monday to Friday schedule, with some flexibility on times (7:00 am

• 4:00 pm, 8:00 am
• 5:00 pm, or 8:00 am
• 6:00 pm).

You're the point-of-contact for customers in need of residential and commercial HVAC services, promptly answering inbound phone calls and responding to web form submissions to book service appointments. Highly detail-oriented, you'll take down customer information, record job details, and schedule appointments in ServiceTitan. You'll provide real-time support to the dispatchers and technicians as needed to keep our workdays smooth and productive. Additionally, you'll make outbound phone calls to respond to missed calls and follow up with online leads. You'll strive to convert leads into booked services, and you'll earn incentives for every successful appointment! This role will grow as our company does, and you may be asked to take on additional responsibilities if needed.

What We're Offering:

Experience-based pay of $14.00

• $20.

00/hour Ability to earn incentives for scheduling appointments Performance bonuses Annual sick time 6 paid holidays (including a floating birthday) Annual paid vacation time Paid expenses Access to a company vehicle Gas reimbursement Insurance benefits A 401(k) plan Growth opportunities Supportive and collaborative work environment Serving various institutions, businesses, and homeowners, we take pride in delivering clean indoor air. Join our team of dedicated professionals and enjoy competitive compensation, great benefits, and opportunities for growth. Give your career a boost by completing our short initial application today!