Inside Sales Representative Brooklet, GA 30415 $17 - $20 an hour - Full-time Position Summary The Inside Sales Representative is responsible for assisting customers with restaurant and convenience store equipment needs, preparing quotations, processing sales orders, following up on customer inquiries, and supporting the company's sales efforts. This position serves as a key point of contact for customers, vendors, and internal departments to ensure accurate quotations, timely order processing, and a positive customer experience. The ideal candidate is customer-focused, organized, detail-oriented, and able to manage multiple requests while identifying opportunities to increase sales and strengthen customer relationships. Essential Duties and Responsibilities
- Respond promptly to incoming customer calls, emails, website inquiries, and requests for equipment pricing.
- Identify customer needs and recommend appropriate restaurant and convenience store equipment based on application, specifications, budget, and availability.
- Prepare and deliver accurate sales quotations, proposals, and product information.
- Follow up on open quotations to answer questions, address concerns, and encourage sales conversions.
- Develop and maintain positive relationships with existing and prospective customers.
- Identify opportunities to suggest complementary products, accessories, and related equipment.
- Provide professional and timely communication throughout the sales process.
- Coordinate with vendors and manufacturer representatives regarding product questions, special pricing, and availability.
- Obtain pricing, availability, specifications, and lead times from manufacturers and vendors.
- Enter customer orders accurately into the company's sales or accounting system.
- Verify customer information, shipping addresses, pricing, quantities, and order details before submission.
- Coordinate with Purchasing, Accounting, Warehouse, and Shipping personnel to facilitate order fulfillment.
- Support outside sales representatives and management with quotations
- Stay informed about product offerings, manufacturer updates, pricing changes, and industry trends.
- Perform other related duties as assigned by management. Qualifications
- High school diploma or equivalent required.
- Previous inside sales, customer service, or sales support experience preferred.
- Experience with restaurant equipment, commercial kitchen equipment, convenience store equipment, or a related industry is a plus.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to research products, compare specifications, and interpret vendor quotations.
- Proficiency with Microsoft Office, email, and business software.
- Ability to manage multiple quotations, customer requests, and deadlines.
- Strong problem-solving skills and a professional, customer-focused attitude.
- Ability to work independently and collaboratively with other departments.
This position is On-site office-based and requires regular communication with customers, vendors, manufacturer representatives, and internal departments by telephone, email, and other business communication systems.
Pay:
$17.00 - $20.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply
Work Location:
In person