Find & Apply For Sales Representative Jobs in Royal Oak, Michigan

Business Development Creator First Call Auto Care

• 3.0 Royal Oak, MI Job Details Full-time $60,000
• $80,000 a year 1 hour ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Employee discount Professional development assistance Retirement plan Qualifications Client rapport building Phone canvassing Automotive service Customer interaction during outreach Conducting sales calls Full Job Description Business Development Creator — First Call Auto Care, Royal Oak I'm not hiring a receptionist.

I'm not hiring someone to answer the phone. I'm hiring someone who cares when an opportunity gets missed. At First Call Auto Care, customer service isn't a department. It's the whole business. We're built on relationships, trust, and doing things the right way. We work hard, we hold ourselves accountable, and we take pride in what we do. Every customer who reaches out to us matters. Every estimate matters. Every follow-up matters. When someone falls through the cracks, it bothers us, because that's not who we are. This role exists to make sure that doesn't happen.

WHAT YOU'LL ACTUALLY DO

You'll work alongside our service advisors and store manager, and you'll be the person making the calls no one else has time to make. On any given day you'll be:

• Following up with customers who declined work, never scheduled, missed an appointment, or haven't been in for a while
• Calling customers a day or two after their repair to make sure everything's right
• Catching overflow calls when the advisors are tied up, and returning every missed call and voicemail within fifteen minutes
• Answering customer texts and emails
• Confirming tomorrow's appointments and getting parts-in-hand customers back on the schedule
• Watching promise times and update windows so no customer has to call us to find out what's happening with their car
• Reviewing yesterday's tickets against a checklist and flagging what got missed
• Listening to recorded calls, scoring them, and helping the advisors get better
• Stepping up to the counter to greet and check in customers when the front gets busy You'll be the bridge between our customers and our team.

If something isn't working, you'll help us see it. If a customer needs attention, you'll make sure it happens. You'll have a real voice in how we operate. This isn't a passive role. It's a responsibility. It takes consistency, ownership, and a willingness to pick up the phone every single day, including the thirty-first call after thirty people said no.

HOW YOU'LL BE MEASURED

By results, not busy work:

• Appointments scheduled, and customers who actually show up
• Declined work recovered
• Missed calls returned on time
• Customers who never have to chase us for an update
• Reviews earned
• Relationships strengthened

WHO THIS IS FOR

You might be a fit if:

• People naturally trust and like you
• You're comfortable on the phone all day, and you don't dread the outbound list
• You hate dropping the ball, and you take a missed opportunity personally, in a good way
• You like a checklist and you finish it
• You can tell a teammate plainly and kindly that a call missed the mark, and leave it there
• You're competitive without being pushy
• You're organized, consistent, and steady under pressure
• You genuinely care about helping people Automotive experience is helpful, not required.

We can teach cars. We can't teach hunger, discipline, accountability, and genuine care for people.

WHERE THIS GOES

This seat learns every standard in the building faster than any other, because it checks all of them every morning. The path from here runs to Service Advisor, Senior Advisor, and management. As we grow, this role can grow into leadership, support multiple locations, and help build the systems that scale. If you want to be part of something being built with intention, not just a place to clock in and out, this might be for you.

ABOUT FIRST CALL AUTO CARE

Our mission is to be the leader in quality automotive repair by providing outrageous customer service with absolute integrity, while offering motivation and respect for one another. We believe in going the extra mile, taking initiative, accepting responsibility, building positive relationships, continuing to learn, staying disciplined, and operating with enthusiasm and integrity.

COMPENSATION & BENEFITS

• Hourly pay plus performance bonuses tied to the work you recover and the cars that come through the door
• Paid time off and paid holidays
• Employee discounts
• Ongoing training and development
• Real growth opportunities as the company expands

HOW TO APPLY

Send a message about who you are and why this feels like a fit. A resume is great, but character matters more. I'm not just filling a position. I'm looking for the right person.

Pay:

$60,000.00

• $80,000.

00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person