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Customer Service & Inside Sales Representative (Remote)
Job Description
ABOUT AGILE
Agile Pest Control is one of Monmouth County's fastest-growing pest control companies: a young, locally owned business with 400+ five-star Google reviews and a simple promise to treat every customer like our only customer. We're growing fast and adding someone to be the voice of that promise.
THE ROLE
This is not a call center. You'll handle roughly 25-30 calls a day, which gives you time to listen, solve the real problem, and follow through. You'll turn inquiries into long-term customers, keep current customers happy, and work hand in hand with our operations team so nothing falls through the cracks.
WHAT YOU'LL DO
- Answer inbound calls, texts, and web inquiries with a warm, calm, professional tone
- Understand each customer's real problem, recommend the right service plan, and book the job
- -Follow up consistently on quotes and open leads until they become a yes or a clear no
- Coordinate with our GM and technicians on scheduling, service notes, and customer updates
- Own customer concerns from first call to resolution
- Ask happy customers for Google reviews and help us protect and grow our reputation. Reviews are a core part of how we earn new customers
- Handle billing questions and professional, friendly collections follow-up on past-due accounts, protecting both our cash flow and the relationship
- Keep accurate records in FieldRoutes, GoHighLevel, and Voice for Pest
WHAT WE'RE LOOKING FOR
- Experience in customer service, inside sales, or account management (home services or pest control is a plus)
- Clear, professional phone presence and strong written communication
- A consultative approach: you listen first and sell second
- Organized and dependable, with a habit of following through without being chased
- Comfortable with technology and excited to use AI tools like Claude or ChatGPT to draft messages, summarize calls, and work faster
- Experience with FieldRoutes, GoHighLevel, or a similar CRM is a plus, and we'll train you on the rest
- Located in New Jersey, with reliable high-speed internet and a quiet home workspace
SCHEDULE AND LOCATION
- Full-time, hourly, Monday-Friday, 8-4 or 9-5 Eastern (we'll set it together)
- Remote position for candidates who live in New Jersey.
We meet as a team once a month at our office in Little Silver, NJ, or virtually
PAY AND BENEFITS
- $21•28 per hour, paid hourly and eligible for overtime•Commission on every service plan you sell, plus performance bonuses•Eligible for health, dental, and vision insurance•Paid training
WHY YOU'LL LOVE IT
- Join a young, fast-growing business where your work shows up in the numbers
- Direct access to the owner and GM, and a real voice in how we serve customers
- Room to grow as we scale
- An AI-forward team that wants you to use the best tools Agile Pest Control is an equal opportunity employer.
Job Type:
Full-time Pay:
$21.00
- $28.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home
Work Location:
Hybrid remote in Little Silver, NJ 07739
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Bonuses/Stipends