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Sales Representative
Attica, NY
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Now viewing: dutch vip retention & sales specialist (m/f)
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Randstad

dutch vip retention & sales specialist (m/f)

Job Description

job details summary remote, attica permanent job category other job details Are you a native-level Dutch speaker looking for your next career move? Are you excited about growing your sales career while engaging, reactivating, and retaining high-value customers? How does the opportunity of joining a leading GameTech company in Greece - and one of the fastest-growing in Europe - sound? This role is all about strategic communication and relationship management. As a Dutch VIP Retention & Sales Specialist, you will manage a portfolio of high-value players, focusing on re-engagement, retention, and long-term value growth. Your goal will be to build strong, trust-based relationships that drive loyalty, increase player lifetime value, and elevate the overall VIP experience. In compliance with pay transparency and equal treatment obligations (Greek Law 5316/2026 & EU Directive 2023/970), the applicable salary range for this position will be communicated to candidates invited for an assessment interview, prior to its conduction. ... Are you a native-level Dutch speaker looking for your next career move? Are you excited about growing your sales career while engaging, reactivating, and retaining high-value customers? How does the opportunity of joining a leading GameTech company in Greece - and one of the fastest-growing in Europe - sound? This role is all about strategic communication and relationship management. As a Dutch VIP Retention & Sales Specialist, you will manage a portfolio of high-value players, focusing on re-engagement, retention, and long-term value growth. Your goal will be to build strong, trust-based relationships that drive loyalty, increase player lifetime value, and elevate the overall VIP experience. In compliance with pay transparency and equal treatment obligations (Greek Law 5316/2026 & EU Directive 2023/970), the applicable salary range for this position will be communicated to candidates invited for an assessment interview, prior to its conduction. key responsibilities As a Dutch VIP Retention & Sales Specialist (m/f) you will be responsible for: Proactively engaging with new and existing VIP players through outbound calls and personalized follow-ups, promoting exclusive bonuses, cashback offers, and tailored incentives Supporting players throughout their journey, ensuring a smooth and enjoyable experience with no barriers to product usage Re-engaging inactive or dormant accounts and implementing retention strategies to reduce player churn Promoting the company's betting and gaming portfolio, campaigns, and overall value proposition to high-value players Collaborating closely with Marketing, Risk & Fraud, KYC, and VIP teams to align promotional activities and deliver a seamless VIP experience Consistently meeting and exceeding sales targets and performance KPIs set by management Executing reactivation plans, retention initiatives, and targeted campaigns to maximize player engagement and lifetime value Maintaining accurate and up-to-date records of player interactions, campaign performance, and retention metrics for internal reporting and analysis experience Mandatory telesales experience. skills Experience in the iGaming industry is a plus Shift Work according to business needs Strong communication skills Target oriented and driven by achieving goals/objectives/selling points Drive to reach targets and overachieve in a daily basis qualifications Native or fluent-level Dutch and strong communication skills in English Proven sales experience (outbound, telesales, account management, or reactivation), regardless of industry Strong commercial mindset with a results-driven, competitive attitude Excellent negotiation, persuasion, and objection-handling skills Confidence in engaging high-value customers via phone and working with sales targets and KPIs Solid PC literacy and experience with CRM systems share this job.

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