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The Role Coordinates commercial sales activities for assigned maritime customers, including customer calls, performance reporting, rate proposals, quotations, negotiations, contract onboarding, and issue resolution. Monitors account performance, develops customer understanding, supports service-level commitments, and collaborates with trade management, customer service, quality, and e-business teams to grow volume and improve customer satisfaction. Summary Generated by Built In At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Commercial Sales, you will drive customer performance, quality and satisfaction. In close alignment with sales execution and the customer service team you will develop true customer understanding and deliver solutions that meet and exceed our customer expectations. Responsibilities Lead the day to day commercial activities including customer calls, performance reporting and rate proposals Implement and drive our new core promises aligned to our 2023 Quality Strategy. Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution. Monitor account performance and prepare actual performance reports allocated through Account Management. Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume. Communicate relevant service information, market developments and competition activities. Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ's) and new service contract proposals (3rd Party Portals may be applicable). Drive Core promises and performance of assigned account base to meet or exceed targeted service levels. Onboard quick quotes with account portfolio. Initiate waiver requests related to Commercial discrepancies; free time requests. Prepare bid packages as required. Onboard new contract customers with related stakeholders. Align, validate, and audit contract results with Quality team. Liaise with internal departments to resolve commercial grievances. Support the E-Business department regarding account setup for digitalization requirements. Qualifications High school diploma and 2 years' work-related experience in the Maritime/Liner Shipping/Transportation Industry. Passion for account management and sales including identification, negotiation and issue resolution. Results driven and motivated to independently drive solutions that meets our customers' expectations. Excellent communication and interpersonal skills to drive positive customer engagement and performance. Team player that works well with others to drive success for the customer, team and the organization. Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments. Clarify shipping terms unique to a location. Knowledge of Hapag-Lloyd's shipping routes, ports, equipment, rates and services. Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers. Knowledge of the best mode of transportation for ground transport between the customer and terminals. Use questioning to identify specific problems and related information. Logically determines the approach to solving the immediate problem. Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands. This position is located inside of the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire. Read Full Description Skills Required High school diploma Two years of work-related experience in the maritime, liner shipping, or transportation industry Experience or demonstrated passion for account management and sales, including identification, negotiation, and issue resolution Knowledge of shipping terms, routings, schedules, countries, carriers, ports, and terminals Knowledge of Hapag-Lloyd shipping routes, ports, equipment, rates, and services Ability to determine the nearest ports and terminals using maps, atlases, or geographic reference materials Knowledge of appropriate ground transportation modes between customers and terminals Proficiency in Microsoft Office, including Teams, Excel, and PowerPoint Eligibility to work in the United States Hapag-Lloyd Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hapag-Lloyd and has not been reviewed or approved by Hapag-Lloyd. About This Summary Retirement Support — Pension contributions and German social-security coverage are explicitly provided for seagoing employees. Retirement arrangements are also emphasized in shore-based and apprenticeship contexts, strengthening the overall package. Leave & Time Off Breadth — Onboard roles feature a 1:1 work-and-leave rotation with protected vacation time. Vacation pay and structured time off are also cited across certain contracts. Strong & Reliable Incentives — A 13th‑month salary and performance-based bonuses are included for many seagoing roles and in some shore-based packages. Incentive pay features alongside base salary to bolster overall earnings. Learn more about Hapag-Lloyd's Compensation & Benefits → Hapag-Lloyd Insights What's It Like to Work at Hapag-Lloyd? Hapag-Lloyd Culture & Values Hapag-Lloyd Career Growth & Development What's the Work-Life Balance Like at Hapag-Lloyd? 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