Find & Apply For Sales Representative Jobs in Willoughby, Ohio

Automotive BDC Representative /

Internet Sales Specialist Job Type:

Full-Time Schedule:

40 Hours per

Week, Including Saturdays Location:

In-Person Job Description We are looking for a motivated, energetic, and highly organized Automotive Business Development Center (BDC) Representative to join our growing team! Our BDC department plays a critical role in the success of our dealership. As a BDC Representative, you will be responsible for communicating with prospective customers, handling incoming internet leads, following up with previous customers, and generating qualified appointments for our sales team. This is a fast-paced, phone-driven position that requires excellent communication skills, consistent follow-up, and a strong work ethic. We are especially interested in candidates who are proficient in VinSolutions CRM and have experience managing automotive sales leads, customer communications, and follow-up activities.

Key Responsibilities Inbound & Outbound Phone Calls:

Handle incoming customer calls and make a high volume of outbound calls to prospective customers.

Internet Lead Management:

Respond quickly and professionally to customers who submit inquiries about new and used vehicles through our website and other online platforms.

Customer Follow-Up:

Consistently follow up with customers through phone calls, text messages, and emails to maintain engagement and generate appointments.

Cold Calling & Lead Re-Engagement:

Proactively contact older leads, previous customers, and unsold prospects to identify renewed interest and create new sales opportunities.

Appointment Setting:

Schedule qualified appointments for customers interested in purchasing or leasing a vehicle, with a strong focus on ensuring customers show up.

VinSolutions CRM Management:

Utilize VinSolutions to manage leads, accurately log phone calls, document text messages and emails, schedule follow-up tasks, track customer interactions, and maintain an organized sales pipeline.

Sales Team Coordination:

Effectively hand off interested customers to the appropriate salesperson and communicate relevant customer information.

Hot Lead Communication:

Maintain a direct line of communication with the sales desk, immediately notifying sales managers of highly interested customers, urgent opportunities, and leads requiring management involvement.

Lead Organization:

Maintain an organized pipeline of active leads, upcoming appointments, and customers requiring additional follow-up.

Performance Accountability:

Meet or exceed dealership expectations for call volume, customer contacts, appointments scheduled, and appointments shown.

Qualifications Excellent Phone Skills:

Must be comfortable making and receiving a high volume of phone calls throughout the day.

VinSolutions Proficiency Strongly Preferred:

We are seeking candidates with hands-on experience using VinSolutions CRM, including lead management, customer follow-up, activity logging, and appointment tracking. Strong verbal and written communication skills. Comfortable communicating with customers through phone calls, text messages, and emails. Ability to build rapport, overcome objections, and confidently ask customers to schedule appointments. Highly organized with strong attention to detail. Ability to multitask and manage multiple customer conversations simultaneously. Self-motivated, dependable, and able to work in a goal-oriented environment. Comfortable using computers, customer management systems, and basic technology. Previous automotive BDC, customer service, call center, or sales experience is preferred. Who Thrives in This Position? We are looking for individuals who: Enjoy talking to people and aren't afraid to pick up the phone. Understand that consistent follow-up is the key to success. Are comfortable making cold calls and reconnecting with customers who have not responded. Take ownership of their leads and don't wait to be told what to do. Can work efficiently in a structured, process-driven environment. Understand the importance of maintaining accurate and complete records in VinSolutions. Communicate effectively with salespeople and management. Are motivated by performance-based compensation and personal growth. Understand the importance of accurately documenting every customer interaction. Compensation & Benefits Full-time, 40-hour workweek. Consistent schedule with Saturday availability required. Paid training and ongoing support. Opportunities for increased earnings based on performance. Career growth and advancement opportunities within the dealership. Supportive, team-oriented work environment. Why Join Our Team? Our BDC department is an essential part of our dealership's sales operation. We value employees who are dependable, motivated, and willing to put in the effort necessary to succeed. You will work directly with our sales team and management to help customers find their next vehicle while developing valuable communication, customer service, and sales skills. If you're great on the phone, experienced with VinSolutions, enjoy working with people, and want an opportunity where your hard work directly impacts your earnings, we encourage you to apply!

Pay:

$45,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person