Find & Apply For Sales Representative Jobs in West Grove, Pennsylvania

Customer Success Representative Summary/Objective Sycamore International seeks a detail-oriented, client-focused Customer Success Representative to nurture and expand relationships with our IT Asset Disposition (ITAD) customers. You will serve as the primary day-to-day contact for assigned accounts, ensuring exceptional service, sustained retention, and contract growth. Duties

KEY RESPONSIBILITIES

Client Relationship Management

• Act as the single point of contact for assigned accounts, building trust through prompt, professional communication via email and phone calls as needed.
• Conduct regular check-ins to anticipate needs and present value-added solutions. Client Support and Renewals
• Respond to inquiries, troubleshoot issues, and coordinate with Sales and Operations to meet service commitments.
• Answer and direct sales related phone calls, emails and correspondence.
• Drive renewal and re-engagement activities, identifying opportunities for contract expansion. Project Coordination
• Prepare accurate, compelling proposals using company templates; manage logistics for equipment removals and on-site services.
• Oversee each project's lifecycle - scheduling, execution, and post-project reporting - to guarantee client satisfaction and margin targets. Reporting and Documentation
• Maintain up-to-date records in HubSpot and other CRM tools (e.g., certificates of data destruction, budget calculator Excel workbooks, Proposals, Settlement Reports, Environmental Impact Reports, etc.). Travel
• Regular local travel is required to visit clients a few times per month. The role also includes attending regional industry conferences a few times a year, which may involve occasional overnight stays. Logistics
• Schedule and obtain quotes for third party freight costs and projects
• Perform logistical analysis, coordination and documentation for daily logistics activities Industry Knowledge & Data Security
• Stay informed about industry trends, equipment pricing, and best practices, aligning with our company's values of sustainability and customer value
• Maintain knowledge of Sycamore data security standards; actively pursue these standards and communicate them to clients

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to speak and hear. The employee is required to stand, lift up to 25 lbs., and walk around the facility to perform their basic job functions.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that will require working longer hours or communicating while off site. Office hours are 8:00am to 4:15pm Monday through Friday, five days per week. "After Hours" phone calls and emails will be expected as needed, depending on current projects and company objectives.

EDUCATION AND EXPERIENCE

(REQUIRED) 2+ years of B2B account-management or customer-success experience; ITAD or technology services preferred Proven ability to manage multiple projects and deadlines with meticulous attention to detail Exceptional verbal and written communication skills, including drafting persuasive emails and proposals Proficiency with CRM platforms (HubSpot preferred) and Microsoft Office/Google Workspace Bachelor's degree in Business, Communications, or related field - or equivalent experience

EDUCATION AND EXPERIENCE

(PREFERRED)

• Sales experience is preferred
• Experience in the daily use of computers and a familiarity with consumer technology is preferred
• 4+ years' experience in sales or customer service
• Skilled with simple quantitative analysis to enable accurate pricing proposals and calculating per-project costs and revenues

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for employees of this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPENSATION

• Base compensation commensurate with experience. $52,000-$68,000 salary plus bonus structure
• Sycamore offers a competitive vacation, sick day, and holiday package as described in the employee handbook
• Sycamore company healthcare benefits package after 60-day period
• Participation in company 401(k) program after six months

Job Type:

Full-time Pay:

$52,000.00 - $68,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Sales:

4 years (Preferred)

Customer Service:

4 years (Preferred) Ability to

Commute:

West Grove, PA 19390 (Preferred)

Work Location:

In person