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Front Desk / Sales Coordinator

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Hiring Opportunity Location:

Dresden, TN (On-site) Monday to Friday from 8:00 AM to 5:00 PM We are looking for a Front Desk / Sales Coordinator to support the sales team, manage customer inquiries, and coordinate sales activities. Approximately 85% of the role focuses on sales coordination and prospecting, while 15% involves front desk responsibilities.

Responsibilities:

• Answer phone calls, greet visitors, and assist existing customers with order status, tracking, pricing, and product inquiries.
• Manage new customer inquiries from phone, email, website, trade shows, and referrals.
• Contact new leads within one business day, gather customer information, and create account records in NetSuite.
• Research potential buyers for new deals, build prospect lists, and schedule follow-ups for account managers.
• Coordinate daily with sales representatives and report sales progress, outstanding offers, and follow-up needs to leadership.
• Work with marketing on sales materials, fliers, and Deal of the Day promotions.
• Maintain an organized front office and accurate prospect records.

Requirements:

• At least 2 years of experience in customer service, inside sales, sales support, reception, or a similar customer-facing role.
• Strong communication, organizational, and follow-up skills.
• Comfortable making calls and contacting new customers.
• Proficiency in Excel or Google Sheets.
• Willingness to learn NetSuite and use AI tools for research and organization.
• Ability to work on-site in Dresden, TN.

Preferred Qualifications:

• Experience in wholesale, distribution, closeouts, or retail buying.
• Experience qualifying leads or scheduling sales appointments.
• Familiarity with ERP/CRM systems such as NetSuite.
• Experience using ChatGPT or Claude.
• Bilingual in English and Spanish.

Pay:

$20.00

• $25.

00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Front desk: 2 years (Preferred) Customer service: 1 year (Preferred)

Sales:

1 year (Preferred) Sales administration: 1 year (Preferred)

Microsoft Office:

1 year (Preferred)

Language:

English (Preferred) Spanish (Preferred) Ability to

Commute:

Dresden, TN 38225 (Preferred)

Work Location:

In person