Find & Apply For Sales Representative Jobs in Oak Ridge, Tennessee

We are looking for a Customer Success Specialist to join a contract assignment in Tennessee. This position supports customer service operations by strengthening team processes, guiding new hires, and promoting consistent service delivery. The ideal candidate brings hands-on customer support experience, communicates clearly, and can quickly become a trusted resource on internal tools and workflow standards.

Responsibilities:

• Create and refine operating procedures that give the customer support team clear, repeatable guidance for daily work.
• Lead onboarding and practical instruction for new team members, covering service expectations, policies, workflows, and support tools.
• Build familiarity with internal platforms and act as a go-to resource for teammates who need help navigating systems or resolving process questions.
• Provide coaching and hands-on training that improves employee confidence, accuracy, and productivity in customer-facing tasks.
• Support the growth of the support function by contributing to team development, process standardization, and efficient onboarding practices.
• Review support activity to help maintain strong service quality, dependable responses, and consistent execution across the team.
• Step in on more complex customer concerns, investigate issues thoroughly, and deliver timely, effective resolutions.
• Evaluate current workflows to uncover inefficiencies and recommend practical improvements that strengthen customer satisfaction and operational effectiveness.
• Work closely with leadership to roll out service policies, training approaches, and support strategies aligned with business goals.

For Immediate consideration please call Lauren Bond 865-370-2212