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Sales
Sales Representative
Fresno, TX

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Schmidt Manufacturing

Inside Sales and Customer Service Representative

Job Description

Position Summary The Inside Sales / Customer Service Representative serves as the primary point of contact for customers, distributors, and sales representatives. This role supports sales growth while providing exceptional customer service from initial inquiry through order fulfillment. The ideal candidate enjoys building relationships, solving problems, multitasking, and working in a fast-paced manufacturing environment. Responsibilities
  • Build and maintain strong relationships with customers and distributors.
  • Respond promptly to customer inquiries via phone and email.
  • Prepare quotations and follow up on outstanding opportunities.
  • Process customer orders accurately and efficiently.
  • Coordinate with production, engineering, and shipping to ensure timely delivery.
  • Assist outside sales representatives with quotations, pricing, product information, and customer follow-up.
  • Recommend products and solutions based on customer needs.
  • Resolve customer concerns professionally and efficiently.
  • Maintain accurate customer records and sales opportunities within HubSpot CRM.
  • Work with Epicor ERP to process orders and monitor order status.
  • Support warranty claims, RMAs, and customer service requests.
  • Follow up on leads generated through trade shows, marketing campaigns, and the company website.
  • Help identify opportunities for additional product sales and customer growth. QualificationsRequired
  • 2+ years of inside sales, customer service, or sales support experience.
  • Strong communication skills, both written and verbal.
  • Excellent organizational and time management abilities.
  • High attention to detail.
  • Ability to manage multiple priorities simultaneously.
  • Proficiency with Microsoft Office.
  • Positive, professional attitude with a customer-first mindset. Preferred
  • Experience in industrial manufacturing, equipment distribution, or B2B sales.
  • Experience using CRM software (HubSpot preferred).
  • Experience with ERP systems (Epicor is a plus).
  • Knowledge of industrial equipment, compressed air systems, blasting equipment, or related products.
  • Experience working with distributors or dealer networks.
Pay:
$47,741.50 - $60,000.00 per year
Benefits:
Health insurance Paid time off Application Question(s): How many years of inside sales experience do you have? Have you worked in a manufacturing or industrial environment? Please describe. Have you used a CRM system? If yes, which one(s)? Have you used an ERP system such as Epicor, SAP, Oracle, or Microsoft Dynamics? Describe a time you turned an upset customer into a satisfied customer. Are you comfortable working occasional weekends to support trade shows/events? What are your salary expectations?
Education:
High school or equivalent (Preferred) Ability to
Commute:
Fresno, TX 77545 (Preferred)
Work Location:
In person