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Sales
Sales Representative
Grafton, WI
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Utopia Martial Arts & Grafton's BEST Summer Camp

Front Desk Sales and Marketing

Job Description

Job Title:
Front Desk Sales and Marketing Location:
Grafton, WI (On-site)
Schedule:
Monday-Friday, 12:30 PM - 7:30 PM (30-40 hours/week), with occasional weekend events
Compensation:
$17.00-$19.00/hr base pay (based on experience) $25 bonus per enrollment you close Monthly performance bonuses for hitting sales and engagement KPIs 401(k) retirement plan QSEHRA health benefit (tax-free health reimbursement) FREE Utopia Membership ($199/month value) for you or an immediate family member FREE Summer Camp for your children FREE apparel and martial arts uniform Paid training and travel for professional development Our team consistently earns $300-600+/month in performance bonuses on top of base pay. About the
Role:
You'll be the first person our families meet when they walk through the door. That matters more than you think. As a Membership Sales & Marketing Coordinator at Utopia, your primary focus is sales: giving studio tours, closing enrollments, and making every family feel welcome during peak hours. Outside the sales window, you'll follow up with upcoming trial families and support our marketing efforts. You'll have a strong team behind you on the marketing side, and the work you do there directly fuels your own sales pipeline.
A typical day looks like:
following up with this week's trial families and prepping for upcoming appointments in the early afternoon, supporting marketing projects and content during the quieter hours, then shifting into sales mode as families start arriving for tours and classes from 3:45-7:30pm. What you'll be responsible for: Leading academy tours and guiding families through enrollment using our Sales Success System Following up with trial families before and after their visits to keep momentum Greeting every member and guest by name (yes, you'll learn them all) Processing transactions, managing the front desk, and keeping the lobby sharp Supporting new member onboarding and handling day-to-day member questions Supporting marketing efforts: social media content, campaign coordination, and community outreach Assisting with community events and promotions Collaborating with our coaching team to deliver a seamless member experience You'll thrive here if you: Genuinely enjoy talking to people (especially kids and parents) Have sales instincts: you can read a room and know when to guide, not push Stay organized in a busy, fast-moving environment Are comfortable with basic tech (email, spreadsheets, Canva) Have a health and fitness mindset (martial arts experience is a plus but not required) Are 18 years of age or older
About Utopia:
We're a martial arts academy in Grafton serving 300+ families. Our programs teach kids and adults self-protection, fitness, discipline, and life skills. We've been here since 2008 and we're still growing.
The culture is real:
coaches who care, families who stick around for years, and a front desk team that's genuinely part of the community, not just behind a counter.
Pay:
$17.00 - $19.00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off
Experience:
Sales:
1 year (Preferred) Ability to
Commute:
Grafton, WI 53024 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Other Retirement and Savings
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