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Sales Supervisor
Palm Desert, CA

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Now viewing: Coachella Valley-based ‘Remote Customer Sales Rep at Local Window Tinting Company
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Desert Tinting

Coachella Valley-based ‘Remote Customer Sales Rep at Local Window Tinting Company

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Job Description

Our company mission is to improve the daily lives of Coachella Valley residents through premium window tinting and automotive restyling services delivered with exceptional quality and a seamless customer experience. You'll be crucial to our small business' rapid growth , converting interested inbound leads (yep, NO cold-calling ) into scheduled appointments & valued customers through our 'No Lead Left Behind' strategy. As our enthusiastic, empathetic sales & customer service representative, you share our dedication to our mission. You will advance into specialist and/or management responsibilities within a safe, growth-focused, purpose-driven environment designed for you to build a rewarding career on your own terms.
THIS ROLE IS
: part-time, hybrid employment in the Coachella Valley, primarily remote but sometimes requiring in-person training, meetings, and business tasks at our local shop.
THIS ROLE IS NOT
: a traditional front-desk position or physical/manual labor.
WHAT YOU'LL DO SHAPE SUCCESS
Work closely alongside owners to execute our 'No Lead Left Behind' strategy and convert consistent inbound interest into completed, happy-customer sales.
COMMUNICATE & FOLLOW-UP
: Respond to & manage approximately 20-50 leads each workday (including following up with warm leads) per sales SOP, via phone call, text message, and social media, localized in our CRM software.
CLOSE SALES
Build a deep understanding of our services and effectively communicate features, benefits & value propositions; close sales by conveying confidence & competence, using clear calls to action, and overcoming objections without dismissing customer needs; consistently work toward sales goals & performance metrics.
INVOICE & SCHEDULE
Send appointment deposit links, track deposit receipt, schedule confirmed appointments, and reschedule appointments as needed.
DRIVE THE CUSTOMER JOURNEY
: Take responsibility for the customer journey from inquiry → conversation → follow-up → objection handling → deposit → booked appointment, keeping each opportunity moving instead of leaving interested leads behind.
IMPACT CUSTOMER EXPERIENCE
Keep accurate, updated notes and customer information in our CRM software; escalate customer concerns to management for best resolution; follow up with customers after service to gather feedback & request online reviews; identify and share pain points in the sales SOP & customer service delivery process for improvement.
REQUIRED QUALIFICATIONS & SKILLS LOCATION
You are based in the Coachella Valley and have working familiarity with the local area. This is a primarily remote role, but occasional in-person training, meetings & business needs at our Palm Desert shop will be required.
LANGUAGE
Strong bilingual professional written & verbal communication skills in English & Spanish.
REMOTE WORK
You must be highly organized, detail-oriented, and confident in a dynamic, fast-paced work environment requiring real-time reliability & self-accountability while simultaneously conversing with and managing multiple leads at different stages.
HOME WORK SETUP
You must already have access to a quiet, professional remote-work environment, a reliable computer, reliable high-speed internet, and reliable phone access suitable for the role.
WORK AUTHORIZATION
Valid work authorization within the United States (we cannot provide visa sponsorship).
PREVIOUS WORK EXPERIENCE
Previous experience in sales, customer service, call centers, appointment-setting, or another customer-facing role where follow-up and conversion mattered.
AS OUR CUSTOMER REP
You are ready to be professionally coached and to grow alongside a business, take immense pride in your work, are empathetic to others' needs, and practice excellent active listening & communication skills.
AS AN INDIVIDUAL
You are passionate about self-growth, are a life-long learner unafraid to ask questions, enjoy problem-solving with an optimistic, solutions-oriented mindset, and find meaning in working toward short-term & long-term goals.
BENEFICIAL QUALIFICATIONS & SKILLS
Experience with CRM software (we use GoHighLevel). Sales experience with warm or inbound leads. Experience in the automobile, automotive-restyling, or service industry. General knowledge of popular car makes/models. Existing familiarity with cities & geography across the Coachella Valley.
COMPENSATION & BENEFITS
Flexible, primarily remote schedule (approximately 16-24 hours across 4-6 days per week). Paid probationary training period. $17.00/hour base pay + uncapped 5% sales commission on qualifying completed/collected sales, subject to the written commission plan. Quarterly performance bonus opportunity based on sales performance, follow-up/SOP execution, CRM accuracy, customer experience & other role KPIs. Consistent daily inbound lead flow & commission opportunity (yep, still NO cold-calling). Progression path toward specialist and/or management responsibilities as the company grows, with future opportunities including higher hourly pay, increased bonuses, PTO, funded education/development & more.
WHY JOIN US?
We're Miguel & Monica , and our small business is expanding rapidly - we need a go-getter who's ready to grow with us! Our company vision is to become Coachella Valley's household name for premium window tinting and automotive restyling by building a trusted, recognizable brand known for high-quality service delivery and an unwavering commitment to customer experience. As service providers, we take immense pride in our craft, providing relief and comfort that improve people's daily lives, and as employers, we provide a safe, growth-focused, purpose-driven environment where you can build a rewarding career on your own terms.
EEO STATEMENT
We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law. We welcome applications from all backgrounds and are committed to providing reasonable accommodations during the application process. Please contact us via email with any inquiries or accommodation requests at .
Pay:
$17.00 per hour Expected hours: 16.0 - 24.0 per week
Benefits:
Flexible schedule Paid training Work from home Application Question(s): Are you currently based in the Coachella Valley and able to attend occasional in-person training, meetings, or business needs at our Palm Desert shop? Are you professionally fluent in both English and Spanish for customer-facing phone, text, and written communication? Do you have a quiet professional workspace, reliable computer, reliable high-speed home internet, and reliable phone access suitable for remote customer communication? Are you available to work approximately 16-24 hours across 4-6 days per week? Are you legally authorized to work in the United States without employer visa sponsorship?
Education:
High school or equivalent (Required)
Experience:
Sales:
1 year (Preferred)
Language:
English (Required) Spanish (Preferred)
Work Location:
Hybrid remote in Palm Desert, CA 92260

Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Bonuses/Stipends
  • Flexible Work Schedules