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BDC Sales & Service Manager - INFINITI Stuart! Murgado Automotive Group - 3.4 Stuart, FL Job Details Full-time 18 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Qualifications Conversion rate tracking Customer communication Performance improvement leadership Customer relationship building Managing sales strategy or development teams Client rapport building Customer satisfaction tracking Frontline customer support management Sales team management Lead Conversion Team development Sales conversion rate (success metric) Sales performance monitoring (sales process improvement strategies) Sales coaching Customer engagement Data interpretation Lead Tracking Data-driven problem-solving CRM system proficiency Operational excellence initiatives Sales leadership Customer satisfaction improvement Senior level Training Automotive sales management experience Process management Leadership Communication skills Full Job Description BDC Sales & Service Manager - INFINITI Stuart Part of Murgado Automotive Group

INFINITI

Stuart , a flagship dealership within the prestigious Murgado Automotive Group, is looking for an experienced, energetic BDC Sales & Service Manager who thrives on leading a high-performing team and delivering an exceptional client experience. If you love luxury automotive, coaching people to win, and turning leads into loyal customers, this is your next move. What You'll Own Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently Build and refine processes that drive more quality appointments for both sales and service Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction Partner closely with Sales, Service, and Marketing so leads never fall through the cracks Set the standard for how clients are treated from the very first contact What We're Looking For Proven BDC management experience (automotive preferred) Track record of leading a successful team in a fast-paced, high-volume environment Strong coaching ability and comfort holding people accountable Excellent communication skills and solid CRM proficiency Customer-first mindset with a focus on building lasting relationships Analytical, organized, and able to turn data into action Why

INFINITI

Stuart & Murgado Automotive Group Competitive base salary + performance bonuses Full benefits: medical, dental, vision, and 401(k) with company match Clear path for growth inside a multi-store, family-owned group Modern facility and a collaborative, high-standards culture Employee discounts on vehicles, parts, and service The chance to represent INFINITI and help shape the client experience at one of South Florida's premier dealerships Ready to lead a team that sets the bar for customer engagement? Apply today and let's talk about your next chapter with

INFINITI

Stuart and Murgado Automotive Group. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.