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Stocking Clerk
Laguna Hills, CA

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Sheldrick Wildlife Trust USA

Part-time Admin and Merchandise Assistant

Job Description

Sheldrick Wildlife Trust USA is a 501c3 non profit organization dedicated to elephant and rhino conservation in Kenya. We provide support to US donors looking to support our lifesaving work with African wildlife. We are seeking a part-time in person employee to help us with basic administrative tasks and fulfillment of some of our merchandise business. The job is part-time to start, and can increase hours based on need and performance.
Title:
Part-time Admin and Merchandise Assistant Reports to:
Executive Director, SWT USA Nature of Position:
Part-time, hourly position of SWT USA, Inc. (16-20 hours a week) with potential additional hours around holiday months Based at:
Sheldrick Wildlife Trust USA, California Laguna Hills Office Job Purpose:
To support and grow the SWT USA charity by assisting with administrative and merchandise tasks.
Key responsibilities and accountabilities:
  • Manage Shopify and Shipstation order flow, printing order forms for fill
  • Fill all merchandise orders with a high level of accuracy and shipped within 24-48 hours of order time.
  • Manage all office shipments both merchandise and regular business shipments domestic and international
  • Manage inventory for all items, including accurate counts in online store and on SWT USA Tracking sheet
  • Ensure all merchandise items are well stocked/reordered in a timely manner to avoid vacancies in product
  • Manage all communications and relationships with all merchandise vendors (new orders, reorders, damages)
  • Manage online store including accurate product descriptions, images, customer service inquiries
  • Work with volunteers during holiday season for order fulfillment training
  • updating CPU's monthly
  • keeping SOP's up to date
  • keeping back stock organized
  • working with shipping consultant to ensure proper settings for shopify and international orders
  • Actively work to increase marketing and visibility of US merchandise (Google Ads, Amazon, etc)
  • Work with 3rd party fulfillment consultant and company to manage inventory and help transition shop to offsite fulfillment
  • Manage ordering/reordering of all packing supplies needed, postage needs
  • Answer phone calls and donor inquiries regarding SWT programs and donations
  • Assist in donation entry and receipting, mail processing and donor correspondence
  • Receive email and phone inquiries pertaining to scope of work and respond to inquirer according to SWT USA communication policy
  • Support other staff members in administrative tasks as needed
  • Provide weekly or periodic updates as directed to Executive Director on task or project progress
  • Additional projects and responsibilities as assigned by Executive Director to support current operational volume and new areas of growth.
Pay:
From $25.00 per hour
Benefits:
Employee discount Flexible schedule Paid time off
Work Location:
In person