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Stocking Clerk
Laguna Hills, CA
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Sheldrick Wildlife Trust USA is a 501c3 non profit organization dedicated to elephant and rhino conservation in Kenya. We provide support to US donors looking to support our lifesaving work with African wildlife. We are seeking a part-time in person employee to help us with basic administrative tasks and fulfillment of some of our merchandise business. The job is part-time to start, and can increase hours based on need and performance.
Title:
Part-time Admin and Merchandise Assistant Reports to:
Executive Director, SWT USA Nature of Position:
Part-time, hourly position of SWT USA, Inc. (16-20 hours a week) with potential additional hours around holiday months Based at:
Sheldrick Wildlife Trust USA, California Laguna Hills Office Job Purpose:
To support and grow the SWT USA charity by assisting with administrative and merchandise tasks.
Key responsibilities and accountabilities:
Manage Shopify and Shipstation order flow, printing order forms for fill
Fill all merchandise orders with a high level of accuracy and shipped within 24-48 hours of order time.
Manage all office shipments both merchandise and regular business shipments domestic and international
Manage inventory for all items, including accurate counts in online store and on SWT USA Tracking sheet
Ensure all merchandise items are well stocked/reordered in a timely manner to avoid vacancies in product
Manage all communications and relationships with all merchandise vendors (new orders, reorders, damages)
Manage online store including accurate product descriptions, images, customer service inquiries
Work with volunteers during holiday season for order fulfillment training
updating CPU's monthly
keeping SOP's up to date
keeping back stock organized
working with shipping consultant to ensure proper settings for shopify and international orders
Actively work to increase marketing and visibility of US merchandise (Google Ads, Amazon, etc)
Work with 3rd party fulfillment consultant and company to manage inventory and help transition shop to offsite fulfillment
Manage ordering/reordering of all packing supplies needed, postage needs
Answer phone calls and donor inquiries regarding SWT programs and donations
Assist in donation entry and receipting, mail processing and donor correspondence
Receive email and phone inquiries pertaining to scope of work and respond to inquirer according to SWT USA communication policy
Support other staff members in administrative tasks as needed
Provide weekly or periodic updates as directed to Executive Director on task or project progress
Additional projects and responsibilities as assigned by Executive Director to support current operational volume and new areas of growth.