Sheldrick Wildlife Trust USA is a 501c3 non profit organization dedicated to elephant and rhino conservation in Kenya. We provide support to US donors looking to support our lifesaving work with African wildlife. We are seeking a part-time in person employee to help us with basic administrative tasks and fulfillment of some of our merchandise business. The job is part-time to start, and can increase hours based on need and performance.

Title:

Part-time Admin and Merchandise Assistant Reports to:

Executive Director, SWT USA Nature of Position:

Part-time, hourly position of SWT USA, Inc. (16-20 hours a week) with potential additional hours around holiday months Based at:

Sheldrick Wildlife Trust USA, California Laguna Hills Office Job Purpose:

To support and grow the SWT USA charity by assisting with administrative and merchandise tasks.

Key responsibilities and accountabilities:

• Manage Shopify and Shipstation order flow, printing order forms for fill
• Fill all merchandise orders with a high level of accuracy and shipped within 24-48 hours of order time.
• Manage all office shipments both merchandise and regular business shipments domestic and international
• Manage inventory for all items, including accurate counts in online store and on SWT USA Tracking sheet
• Ensure all merchandise items are well stocked/reordered in a timely manner to avoid vacancies in product
• Manage all communications and relationships with all merchandise vendors (new orders, reorders, damages)
• Manage online store including accurate product descriptions, images, customer service inquiries
• Work with volunteers during holiday season for order fulfillment training
• updating CPU's monthly
• keeping SOP's up to date
• keeping back stock organized
• working with shipping consultant to ensure proper settings for shopify and international orders
• Actively work to increase marketing and visibility of US merchandise (Google Ads, Amazon, etc)
• Work with 3rd party fulfillment consultant and company to manage inventory and help transition shop to offsite fulfillment
• Manage ordering/reordering of all packing supplies needed, postage needs
• Answer phone calls and donor inquiries regarding SWT programs and donations
• Assist in donation entry and receipting, mail processing and donor correspondence
• Receive email and phone inquiries pertaining to scope of work and respond to inquirer according to SWT USA communication policy
• Support other staff members in administrative tasks as needed
• Provide weekly or periodic updates as directed to Executive Director on task or project progress
• Additional projects and responsibilities as assigned by Executive Director to support current operational volume and new areas of growth.

Pay:

From $25.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person