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Stocking Clerk
Carmel, IN

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Now viewing: CSA - Customer Service Associate/ book keeper - Grocery store
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NIEMANN HARVEST MARKET

CSA - Customer Service Associate/ book keeper - Grocery store

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Job Description

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the three
E's:
Engagement, Educate, Empowerment Learns and uses the GUEST program o Greet Customers. Be sincereo Use a smile. Project a friendly mannero Engage the customer in casual conversationo Show respect toward customers purchaseso Thank them Understand all aspects of the cashier/bagger position Supervises front end cleanliness and organization Controls traffic flow on the front end through the Queue system Ensures compliance with all laws, policies and procedures through regular front end management Processes information and merchandise through computer system and POS register system at lanes, self checkout /RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Handles software and hardware equipment issues Work within company programs, policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Summary As a Customer Service Associate (CSA), you will be essential in delivering outstanding customer service and enhancing the shopping experience for our clientele. Your core skills in retail sales, cash handling, and effective communication will enable you to assist customers with their needs efficiently. Utilizing your premium skills in POS systems and merchandising, you will help maintain an organized store environment. Additionally, your relevant experience in grocery store operations will contribute to a seamless shopping experience. Join our team and make a significant impact in a vibrant retail setting. Qualifications Strong customer service skills and effective communication abilities Experience in retail sales and cash handling Proficient in basic math and retail math Familiarity with stocking and merchandising practices Experience with POS systems and cash registers Ability to supervise and conduct product demonstrations Bilingual skills are a plus Relevant experience in a grocery store environment
Job Type:
Part-time Pay:
From $17.00 per hour
Benefits:
Employee discount
Experience:
Cashier:
5 years (Required) Customer service: 5 years (Required) Customer support: 5 years (Required) Computer literacy: 3 years (Required) lotto : 3 years (Preferred) Communication skills: 3 years (Required)
Supervising:
3 years (Required) Ability to
Commute:
Carmel, IN 46032 (Required) Ability to
Relocate:
Carmel, IN 46032: Relocate before starting work (Required)
Work Location:
In person

Benefits

  • Dental Insurance
  • Discounts/Reimbursements