Find & Apply For Technical Sales Representative Jobs in Brookhaven, Georgia

Help Desk Associate - Full Time

HD Supply - Brookhaven, GA Posted on 09/10/26 (

Ref:

GAKS44owUs)

Preferred Qualifications

Associate degree in a technical discipline or technical certification in a related area.

Moderate knowledge of Microsoft Windows and Office.

Job Summary

Provides tier one technical support to associates, including resolving basicputer, application, system, device, access, or performance issues across the enterprise. Advises users on methods, steps, and actions needed to resolve technology issues.

Major Tasks, Responsibilities, and Key Accountabilities

Responds to tier one support tickets by diagnosing and resolving basic incidents, problems, and requests.

Reviews system diagnostics and assesses functionality and efficiency.

Follows all policies and prores to ensure the security ofanizational data and information.

Monitors security certificates andpanypliance requirements.

Installs and updatespany software and hardware.

Tracks the cost of replacing or updatingputer hardware and/or software.

Provides after hours on-call support.

Participates in quality assurance and user acceptance testing and provides training to users based on new and revised functionalities.

Nature and Scope

Refersplex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, prores, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in afortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in afortable position and t is frequent opportunity to move about. On rare occasions t may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We aremitted to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.