Find & Apply For Technical Sales Representative Jobs in Downers Grove, Illinois

Required Education/Experience:

• Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology.

Required Qualifications:

• The Infant Care team is responsible for supporting field investigations, campaign execution, product quality initiatives, and problem resolution activities across the organization
• The Campaign Associate serves as a key contributor in campaign administration, data management, and operational reporting
• This position will support cross-functional teams by ensuring accurate communication of repair procedures, maintaining critical business systems, and driving data integrity across service and engineering operations.

Business Impact:

• This role provides critical support for field campaigns, technical communications, operational reporting, and system administration activities
• The position helps ensure accurate repair information reaches the field, supports timely campaign execution, maintains data integrity, and enables engineering resources to focus on technical investigations and problem resolution
• The role directly contributes to improved operational efficiency, customer satisfaction, compliance, and overall campaign effectiveness
• This version reads closer to a professional corporate requisition and provides enough depth to justify a contractor request while clearly communicating the business value of the position.

Required Technical Skills:

• Strong technical writing and documentation management skills.
• Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint.
• Excellent analytical and organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities:

• Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate complex engineering concepts and corrective actions into practical, user-friendly instructions and visual content.
• Create, review, and maintain service communications, repair procedures, process documentation, and related technical publications.
• Collaborate closely with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
• Ensure technical documentation remains aligned with product improvements, engineering releases, and lifecycle management requirements.
• Maintain and update operational dashboards, reports, and key performance metrics used for business decision-making.
• Support campaign administration activities, including record maintenance, validation, tracking, and program execution across multiple systems.
• Manage asset tracking, inventory records, and supporting documentation for engineering and service-related activities.
• Identify, audit, and deactivate expired campaigns, programs, or records to maintain system accuracy and compliance.
• Conduct data validation and quality reviews to ensure reporting accuracy and consistency across business platforms.
• Assist with field investigations by gathering, organizing, and analyzing information from multiple stakeholders and systems.
• Support continuous improvement initiatives designed to increase operational efficiency, improve data quality, and enhance customer experience.
• Participate in special projects, process improvement activities, and business initiatives as assigned.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.