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at UL, LLC in Northbrook, Illinois, United States Job Description Supports product testing and certification projects by conducting technical evaluations, coordinating lab testing, and ensuring compliance with UL standards. Works directly with customers, manages project timelines, prepares reports, and provides technical guidance throughout the certification process.

+ Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.

+ Projects may include travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.

+ This role follows a hybrid work model, requiring a minimum of three days per week in the office.

+ Follows up on contacts from clients.

+ Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.

+ Acts to address client concerns and to resolve client issues.

+ Provides technical assistance to clients in reference to product inspection and follow-up services. Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.

+ Is familiar with applicable standards, company manuals and appropriate technical literature.

+ Examines samples for compliance with UL requirements and notifies client of any areas in which the product is not in compliance or of any changes in project scope or specifications.

+ Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of laboratory technicians and engineering assistants and establishing completion dates.

+ Coordinates administrative aspects of project management.

+ May serve as Project Handler of record and/or Reviewer of record as assigned.

+ Communicates project status and results to clients through frequent contact and by preparing reports.

+ Prepares Follow-Up Service Procedures and information pages.

+ Integrates continuous improvement concepts and techniques into all aspects of the job.

+ Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.

+ Assists in the development of UL requirements.

+ Assists in developing special test methods To view full details and how to apply, please login or create a Job Seeker account