Dynatek Labs is a medical device testing facility and equipment manufacturer located in Galena, Missouri. The company specializes in designing and manufacturing equipment for durability and performance evaluations of medical devices, with a particular focus on cardiovascular and vascular applications. Our laboratory also provides contract testing services to medical device manufacturers utilizing Dynatek's specialized equipment. Dynatek Labs is seeking a resourceful and versatile Technical Sales Specialist to join our team. In this role, you will bridge the gap between our client-facing commercial strategy and specialized technical services, serving as a key liaison for our diverse international client base. You will lead technical discussions, cultivate long-term account relationships, and manage sales lifecycles while collaborating closely with internal laboratory, engineering, and management teams. The ideal candidate will possess strong technical aptitude, exceptional communication skills, and the ability to work independently in a collaborative environment. Comprehensive on-the-job training will be provided to develop familiarity with Dynatek's specialized equipment, testing services, and industry standards. Job Responsibilities Client Liaison & Account Management
Adaptive Communication:
Communicate effectively with a diverse international client base, adapting communication styles to client preferences through detailed technical correspondence, video conferences, and direct phone conversations.
Technical Meeting Leadership & Facilitation:
Lead discussions with prospective and existing clients, involving internal technical specialists as needed and ensuring thorough documentation and follow-up.
Relationship Nurturing:
Form, develop, and maintain strong client relationships, delivering exceptional service through open and transparent communication.
Standards & Technical Comprehension:
Develop a working knowledge of relevant ASTM and ISO testing standards and communicate technical requirements accurately in collaboration with laboratory and engineering personnel.
Complex Problem Solving:
Apply creative and critical problem-solving skills to address client challenges while aligning solutions with Dynatek's capabilities and business goals. Sales & Project Coordination
Quote Management:
Prepare, present, and follow up on quotations for testing services and equipment, coordinating purchase orders, internal work orders, and CRM documentation.
Project & Protocol Development:
Collaborate with customers and internal technical teams to develop device-specific testing plans and protocols, ensuring requirements and expectations are clearly understood.
Project & Milestone Monitoring:
Monitor project lifecycles, timelines, and deliverables, maintaining communication between customers and laboratory or engineering teams to ensure successful project execution.
Customer Visit Coordination:
Work with laboratory management to schedule customer visits, coordinate testing activities, and assist with visitor logistics.
Project Closeout:
Verify invoicing accuracy and coordinate delivery of final reports and other deliverables upon completion of payment requirements. Marketing & Strategy
- Support marketing activities as business needs allow, including website updates, promotional materials, and mass communications through email marketing platforms, market and trade show coordination as business needs allow.
- Identify opportunities to expand customer relationships and pursue new business as technical proficiency and experience develop.
Work Hours and Benefits Typical working hours are Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional extended hours depending on customer visits and project demands. This is a full-time, in-person position.
The benefit package includes:
- Competitive starting salary of $50,000-$55,000, depending on qualifications and experience
- Opportunity for commission-based compensation following training
- IRA matching
- Flex Time and Earned Time Off (ETO), in accordance with company policy
- Health insurance
- Dental insurance
- Supplemental insurance
- Paid parental leave
- Tuition reimbursement Occasional domestic travel for trade shows or equipment installations may be available as experience develops. Qualifications and Skills
Technical Aptitude:
Strong scientific or engineering background with the ability to understand medical device applications, biological systems, and relevant testing standards.
Versatile Communication:
Exceptional written, verbal, and interpersonal communication skills, with the ability to convey complex technical information clearly and accurately.
Customer Service & Relationship Management:
Professional, patient, and approachable demeanor with a commitment to building strong customer relationships.
Collaboration & Project Management:
Ability to coordinate effectively with technical specialists, manage multiple projects, and work independently with minimal supervision.
Problem Solving & Adaptability:
Strong critical thinking, sound judgment, attention to detail, and willingness to learn, accept constructive feedback, and seek technical guidance when appropriate.
Software & Business Proficiency:
Strong computer skills, including Microsoft Office, Google Workspace, and CRM platforms, with an understanding of customer satisfaction and business development. Education and Experience Requirements
- Bachelor's degree in science, engineering, or a related technical field preferred; equivalent relevant technical knowledge and experience will be considered.
- One year of relevant professional experience preferred.
- Experience in technical sales, account management, medical devices, engineering, or laboratory services preferred.
- Familiarity with
ASTM/ISO
standards or
ISO/IEC 17025
quality management systems is a plus.
Job Type:
Full-time Starting Salary:
$50,000-$55,000 annually, depending on qualifications and experience
Work Location:
In person - Galena, MO 65656
Job Type:
Full-time Pay:
$50,000.00 - $55,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement
Work Location:
In person