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Now viewing: Infor Xa (Mapics) Techno Functional Consultant
TC
Tata Consultancy Services Limited
Infor Xa (Mapics) Techno Functional Consultant
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Job Description
Infor XA (MAPICS) Techno Functional Consultant
Location
: Elon, NC
Experience
: 13 - 18 Years
Apply By
: 13th December 2026
Job Description
Role Summary
Support and maintain Infor
XA / MAPICS ERP
applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.
Must Have Technical/Functional Skills
Functional Skills
Good understanding of business processes, especially within the Manufacturing domain.
Knowledge and experience in ERP implementation and support methodologies/processes.
Expertise in Infor
XA / MAPICS
ERP, particularly in:
Manufacturing
Order to Cash
Supply Chain modules
Technical Skills
Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.
Strong understanding of:
AS/400
DB2
SQL/400
SQLRPGLE
CLLE
XML
Infor XA PowerLink
SystemLink
NetLink
ILE RPG
Critical Skills
Knowledge of ITIL Service Management.
Soft Skills
Excellent verbal and written communication skills in English.
Positive attitude and strong team-player mindset.
Roles & Responsibilities
Manage incidents and service requests raised by business and IT teams.
Ensure response and resolution within agreed SLA timelines.
Analyze tickets and provide effective resolutions to users.
Discuss solutions and configuration changes with users.
Document observations and findings before incident closure.
Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.
Execute problem management activities to prevent recurring issues and improve service quality.
Adhere to agreed Service Level Agreements (SLAs).
Analyze requirements and perform gap analysis.
Work closely with offshore teams and facilitate communication between business and IT stakeholders.
Support application enhancements, maintenance, and development activities as required.
Managerial Skills
Lead offshore development and support teams.
Salary Range:
$110,000 - $140,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Elon, NC
Function
TECHNOLOGY
Role
Senior Engineer
ID
435738
Skills
ITIL
Salary Range
$110,000 - $140,000
Desired Candidate Profile
Qualifications
BACHELOR OF COMPUTER
SCIENCE
Benefits
- Sick Leave
- 401(k) Plans
- Bonuses/Stipends
- Health Insurance