Find & Apply For Technical Sales Representative Jobs in Salisbury, North Carolina

Purpose:

The MDM & Device Systems Technician III provides districtwide support for mobile device management (MDM), app deployment, device configurations, and system-level management of Apple devices. This position ensures all student and staff devices function reliably, securely, and consistently across the district. They support large-scale deployments, automate workflows, and manage device groups, profiles, and configurations in Mosyle and related systems. Qualifications Associate degree in IT, networking, or related field preferred. Three years of technical support experience in enterprise or K-12 environment. Experience managing MDM systems (Mosyle preferred). Familiarity with Apple School Manager and device supervision workflows. Certifications (ACSP, Mosyle certifications, Jamf 200, or equivalent) preferred. Knowledge, Skills, and Abilities Expertise in iPadOS/macOS profiles, app deployments, and automated workflows. Ability to manage Apple School Manager and device enrollment processes. Understanding of OneRoster data, ClassLink sync, and authentication workflows. Strong scripting/automation familiarity (optional but desirable). Ability to troubleshoot advanced device issues and collaborate with vendors. Strong documentation, communication, and project management skills. Key Duties and Responsibilities Configure and maintain MDM profiles, restrictions, app deployments, and device groups. Manage districtwide device policies, OS updates, app licensing, and compliance. Oversee activation, assignment, inventory tracking, carrier coordination, billing review, and device troubleshooting for all district-issued mobile phones, ensuring compliance with usage policies and cost-control expectations. Troubleshoot escalation-level device issues sent from Tech 1/2. Support large-scale deployments and device refresh operations. Coordinate with Elementary, Secondary, and Data/LMS TFs for instructional app alignment. Maintain accurate device records within MDM and Apple School Manager. Manage the cybersecurity aspect of Mosyle manager and MDM Platforms Maintaining and supporting usage of federated apple IDs for district staff and students. Working knowledge of ClassLink and data integrations for account syncing Collaborate with the Cybersecurity and Network teams to ensure secure device configurations. Document workflows, create internal guides, and support district-level training.