Find & Apply For Technical Sales Representative Jobs in Mahwah, New Jersey

POSITION

Local Technical Support Specialist - Automotive Diagnostics

LOCATION

Mahwah, NJ

RECRUITMENT RANGE:

$70,500 - $92,000 There are three positions available Live the Exceptional With Soul. This is the singular purpose of JLR. At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years. JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our

Creators' Code:

Customer Love; Unity; Integrity; Growth; Impact. At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. Reporting to the Manager for Local Technical Support, the successful candidate will provide technical support to Jaguar Land Rover retailers in North America via the Global Concern Management (GCM) system to repair complex technical issues on customer vehicles and to offer guidance for repairs involving specialist insight.

What you will be doing:

Provide retailers with prompt and accurate diagnostic information to support vehicle repair

Record electronically all details of cases and interactions to support quality / manufacturing process improvements

Handle the timely escalation of aged cases where required, proactively contacting the retailer to aid case closure if necessary

Decide correct diagnostic and repair path on high-cost repairs with no financial limit. Communicate decision in simplified technical English to the technician

Creative thinking and critical decision making to efficiently resolve technical vehicle concerns

Support the Fixed Right Enhanced Diagnostic (FRED) process

Attend product and technical training and maintain a minimum of Level 4 certification

Proactively engage in the regular aged case reviews with LTS team leads, LPE, and other support functions to promote a timely fix; escalate where issue is technical, process or parts related

Travel to retailer to support repairs

Perform other duties as required What you will need: Bachelor's Degree in a relevant discipline, or equivalent work experience

ASE Certifications preferred, but not required

3-5 years of experience in automotive diagnostic repair

Demonstrated ability to conduct in depth technical analysis, communicate (Simplified Technical English), and resolve technical problems

Strong knowledge of mechanical engineering, physics, principals of electricity and electronics

Knowledge of hybrid and EV powertrain systems

Understanding of customer service operations at retailer

Understanding of technicians' needs and expectations to service and repair vehicles

Strong communication skills (written and verbal)

Ability to work in a team and independently with self-starter initiative

Ability to work weekends and extended hours

JLR Level 4 and EVSAP certification preferred, but not required

Competent with Microsoft packages including

Teams, PowerPoint, Excel, and Word Schedule:

Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days) Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position". So Why Us? As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.

Be part of an international, inclusive, and open-minded company

Global Bonus Program based on company performance

You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.

Our employees receive a generous time off policy

We offer a discounted Luxury Vehicle Car Program

Employees also receive generous health care and retirement plans

Quarterly Chair Massages Maternity/Paternity Leave

Complimentary lunch And more! Thank you for your interest in working for us, we love it here and think you will too! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. #WEAREJLR