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Job Summary & Responsibilities Opportunity/Summary The Workflow Support Lead provides Tier 1 technical and workflow support for complex episodic and feature projects, serving as a technical advisor to producers, colorists, engineers, and other stakeholders from pre-production through project completion. The role supports dailies infrastructure, hardware and software, networking, color science, framing, VFX and finishing workflows, and helps ensure technical continuity throughout the post-production process. This role also serves as a technical resource and mentor to Dailies Assists/Technicians, helping resolve complex issues, expand team knowledge, and strengthen overall technical capabilities. The ideal candidate is a proactive problem solver with strong technical and interpersonal skills who can quickly learn new technologies and effectively translate technical concepts for both technical and non-technical audiences. The primary shift is evening/overnight, with occasional extended hours during project launches or tight deadlines, as well as a willingness to travel. Primary Responsibilities Ingest, transcode, sync sound, back up, archive, and facilitate deliverable uploads; Assist Dailies Operators/Colorists as required. Provide Tier 1 technical and workflow support for complex projects and issues beyond the scope of Dailies Assist/Technicians. Serve as a technical advisor to producers, colorists, engineers, and other internal and external stakeholders during pre-production and throughout the project lifecycle. Support the setup, deployment, maintenance, and troubleshooting of dailies infrastructure, hardware, software, storage, and networking. Support workflows involving color science, color management, resolution, aspect ratios, framing, codecs, camera formats, VFX, and finishing. Help maintain workflow continuity between dailies and downstream post-production departments, including VFX and finishing. Troubleshoot and support post-production applications, including Colorfront, Resolve, FilmLight, Adobe CC, and Avid. Support workflows involving prominent camera systems and formats, including ARRI, Sony, RED, Blackmagic, and others. Mentor and support Dailies Assists/Technicians by sharing technical knowledge and helping develop their troubleshooting skills. Collaborate with engineers and other team members to solve technical challenges and adapt workflows to changing technologies and client requirements. Secondary Responsibilities Assist with monitor/display calibration and color-critical environments. Support storage technologies, including SAN, NAS, DAS, and NVMe. Support LTO tape and archiving workflows. Assist with A/V systems and related technology. Use command-line tools, scripting, or basic programming concepts as needed. Contribute to team documentation and knowledge sharing. Required Qualifications (Must Have) Experience working in post-production and/or dailies. Knowledge of picture-industry technology, standards, codecs, formats, and practices. Understanding of the post-production pipeline, including VFX and finishing. Strong understanding of resolution, aspect ratios, and framing. Working knowledge of color science and color management. Experience with post-production software such as Colorfront, Resolve, FilmLight, Adobe CC, and/or Avid. Familiarity with professional camera systems and formats, including ARRI, Sony, RED, Blackmagic, or comparable systems. Experience troubleshooting computer, storage, and networking hardware. Working knowledge of networking concepts and technologies. Working knowledge of macOS/OS X, Windows, and Linux operating systems. Familiarity with command-line interfaces. Demonstrated ability to troubleshoot and solve technical problems in a fast-paced production environment. Strong organizational and communication skills, including the ability to explain technical concepts to non-technical audiences. Ability to learn and adapt to new technologies, systems, and workflows. Ability to work collaboratively with producers, colorists, engineers, and other stakeholders. Willingness to work a flexible schedule, including occasional extended hours based on project needs. Willingness to travel as required. Preferred Qualifications (Nice to Have) Experience with Python, scripting, or basic programming principles. Experience with storage technologies, including SAN, NAS, DAS, and NVMe. Experience calibrating professional monitors/displays. Experience with LTO tape and archiving workflows. Knowledge of A/V systems and related technology. Experience mentoring or providing technical guidance to other support or technical staff. Experience supporting complex workflows across on-set, near-set, facility-based, and/or remote environments. Streamland Media Group of Companies is proud to be an Equal Opportunity Employer, consistent with applicable federal, state and local law.