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Now viewing: Product Surveillance Technician
BS
BayOne Solutions
Product Surveillance Technician
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Job Description
Product Surveillance Technician#24-04187
Franksville, WI
Onsite Job Description
- Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s). Provide technical support and remote troubleshooting guidance as needed.
- Provide technical support and remote troubleshooting guidance as needed.
- Review associated records; provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc.
- Conduct periodic follow-up to close complaints in a timely manner.
- Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure.
- Support statistical analysis of complaint trends.
Associate's Degree required in nursing, pharmacy, medical technology, engineering or scientific background engineering or scientific background preferred Professional experience - Medical Device
- preferred
- Medical or surgical office experience
- preferred
- Customer service experience
- preferred