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Automotive BDC RepresentativePosition Overview We are looking for a motivated, energetic, and customer-focused Business Development Center (BDC) Representative to join our automotive sales team. The BDC Representative is responsible for contacting internet, phone, and showroom leads, setting quality appointments, following up with customers, and helping drive traffic to the dealership. Key Responsibilities Respond promptly to internet, phone, and other customer leads. Make outbound calls, send texts, and emails to prospective customers. Follow up with customers who have submitted credit applications, requested vehicle information, or shown interest in purchasing a vehicle. Schedule and confirm appointments for sales representatives. Maintain consistent follow-up with unsold leads and previous customers. Work to increase appointment show rates and opportunities for the sales team. Communicate vehicle availability, promotions, incentives, and dealership information accurately. Enter and maintain accurate customer information and follow-up activities in the CRM. Handle customer questions professionally and determine the best way to assist them. Work closely with the Sales Managers and Sales Consultants to ensure a smooth customer handoff. Make follow-up calls to customers after appointments and sales. Participate in dealership sales events, promotions, and special campaigns. Meet or exceed monthly goals for calls, contacts, appointments, and appointment shows. Provide an exceptional customer experience throughout the communication process. Qualifications Previous automotive, BDC, call center, sales, or customer service experience preferred. Excellent verbal and written communication skills. Comfortable making a high volume of outbound calls and sending text/email communication. Strong organizational and time-management skills. Ability to work independently while also being a team player. Comfortable using computers, CRM systems, email, and texting platforms. Positive attitude with a strong desire to help customers. Professional, dependable, and enthusiastic. Ability to handle rejection and remain persistent without being pushy. Must be able to multitask in a fast-paced dealership environment. What We're Looking For The ideal candidate is energetic, competitive, organized, and customer-focused . You should enjoy talking to people, be comfortable asking for the appointment, and understand that consistent follow-up is key to success. Schedule Full-time position. Automotive dealership hours, including some evenings and Saturdays, may be required. Compensation Competitive pay with performance-based bonuses and incentives based on appointments, shows, and overall BDC performance. Equal Opportunity Employer We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics

Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person