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JOB DESCRIPTION CASE MANAGER - RHY PROGRAM

Organizational Relationship:

Reports to:

Supervises:

Outreach Director NA FLSA Status:

Exempt - Salary commiserate with experience

Last Revised:

August 2026

Position Summary:

The Case Manager is responsible for providing intensive casework services to Ouachita Children, Youth, and Family Services, Inc. runaway and homeless residents and to RHY youth on the streets.

Duties and Responsibilities:

Responsible for providing case management and targeted case management for shelter, specifically service delivery, documentation, referral services, and reporting as outlined in performance indicators. Responsible for completing assessments, social history, and for developing and implementing an individualized case plan that includes goals and activities to obtain each goal. Provides street outreach services to youth identified as homeless and living in places not meant for habitation Conduct street outreach and RHY screening to locate and engage runaway, homeless, and at-risk youth and connect them with shelter and services. Maintains positive collaborative relationships with community agencies Maintains client case file documentation and records all case management activity within five (5) business days. Completes data entry on each youth in

RHY-HMIS

system Participates in weekly shelter and outreach staff meetings. Complete required RHYTAAC trainings Attend required National trainings. Assist Activity Coordinator with recreational, educational, and enrichment activities for youth in shelter residence. Assist the Outreach Director with monthly and annual reports Other duties as assigned

Minimum Education and Experience:

Bachelor's degree in human services or other related field, and a demonstrated ability to work with the target population.

Skills and Knowledge:

Strong communication and interpersonal skills Compassion, diplomacy, and professional conduct, model appropriate personal hygiene and appearance The ability to exercise sound judgment in emergencies An understanding of and sensitivity to working with a diverse population, including those from various ethnic, gender, and socioeconomic backgrounds. A trauma-informed approach to care, understanding the impact of trauma on youth behavior. An understanding of adolescent development and the unique needs of homeless youth. Strong documentation skills

Agency Requirements:

Must be able to pass initial and random drug screening and maintain annual TB card Must have a current Arkansas Driver's license and insurable under OCYFS's commercial vehicle insurance policy for those whose job requires provision of transportation. Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry. Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry. Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies. Complete CPR/First aid and behavior management training when job requires working directly with clients in residence Must attend and complete all staff development trainings as required by grantors and agency Must participate in agency-wide PQI program Must maintain current licensing or certification for any position that requires such