Find & Apply For Case Worker Jobs in Rogers, Arkansas

Position overview True Self Recovery is hiring a full-time Case Manager to help our Intensive Outpatient (IOP) Telehealth clients remove the practical barriers that stand between them and lasting recovery. Title Case Manager - IOP Telehealth Program Intensive Outpatient (IOP) Telehealth Location Rogers, AR (remote/telehealth client contact) Reports to Clinical Director Employment type Full-time, non-exempt The Case Manager connects IOP clients to essential resources, including safe sober living, a driver's license or state ID, a Social Security card, and dental and medical care. This person reaches out to clients regularly, follows each need through to completion, and works side by side with counselors so that case management and clinical care support the same goals. Key responsibilities Resource coordination Help clients find and secure sober living, including identifying openings, completing applications, and pursuing available funding. Assist clients in obtaining a driver's license or state ID, including gathering required documents and scheduling DMV/Revenue Office visits. Help clients replace or obtain Social Security cards, birth certificates, and other vital documents. Schedule and confirm dental, medical, and other health appointments, and help arrange transportation when needed. Connect clients to community resources such as employment services, food assistance, insurance enrollment, and legal aid. Build and maintain a current directory of local resources, sober living homes, and referral contacts. Client outreach and engagement Proactively call, text, and video-conference clients to check on progress, follow up on open needs, and re-engage clients who miss sessions. Complete an initial needs assessment with each new IOP client and build an individualized resource plan. Support clients through discharge planning so they leave IOP with housing, documents, and appointments in place. Collaboration with counselors Work closely with IOP Telehealth counselors to align case management goals with each client's treatment plan. Share updates on client barriers and progress in case reviews and staff meetings. Escalate safety, relapse, or crisis concerns to the assigned counselor and Lead Counselor right away. Documentation and compliance Document all client contacts, referrals, and outcomes in KIPU in a timely, accurate manner. Maintain client confidentiality in line with HIPAA and 42 CFR Part 2. Follow Joint Commission and Arkansas state standards for case management documentation. Qualifications Required High school diploma or GED. At least 1 year of experience in case management, social services, behavioral health, or substance use treatment. Working knowledge of community resources in Northwest Arkansas. Valid driver's license and reliable transportation. Ability to pass a background check. Preferred Associate's or bachelor's degree in social work, psychology, human services, or a related field. CIT, Peer Recovery Specialist, or similar certification. Experience with KIPU or another electronic health record system. Lived experience in recovery, with at least 2 years of continuous sobriety. Skills and attributes Comfortable with outreach: confident making regular calls, texts, and video check-ins, including follow-up with clients who are hard to reach.

Team player:

works well alongside counselors and clinical staff, and communicates updates clearly and promptly.

Compassionate and nonjudgmental:

meets clients where they are and treats every person with dignity.

Organized and persistent:

manages a full caseload, tracks deadlines, and follows each need through to completion.

Resourceful problem-solver:

finds a way forward when paperwork, funding, or availability gets in the way.

Tech-comfortable:

at ease with telehealth platforms, phone systems, and electronic records.

Clear communicator:

writes concise case notes and explains next steps to clients in plain language.

Steady under pressure:

recognizes crisis situations and responds calmly, following agency protocol. Work environment and schedule Full-time, Monday-Friday daytime hours, with flexibility to reach clients around their IOP group times (3 hours per day, 3-5 days per week). Client contact is primarily by phone, text, and secure video. Based at the Rogers location, with occasional local travel to accompany or meet clients when needed. Regular attendance at staff meetings and case reviews with the IOP Telehealth team. Our values and how to apply At True Self Recovery, we look for team members who live our core values every day:

Authenticity:

being honest and genuine with clients and coworkers.

Purpose:

showing up with commitment to every client's recovery.

Empathy:

leading with understanding and compassion. To apply, send your resume at christina@trueselfrecovery.com with "Case Manager - IOP Telehealth" in the subject line. True Self Recovery is an equal opportunity employer.

Pay:

$17.00 - $20.00 per hour

Work Location:

Hybrid remote in Rogers, AR 72757