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Case Worker
Cupertino, CA

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Kelly Wellness and Chiropractic

Case Manager/ Patient Coordinator

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Job Description

Case Manager / Patient Coordinator We're looking for someone rare. Not just a "salesperson." Not just a "people person." Someone who can care deeply AND hold the line. Someone who can sit across from a patient in pain, truly hear them… …and confidently guide them to make a decision that could change their life.
This Role Is For You If:
  • You build trust quickly and naturally—people feel safe opening up to you
  • You're empathetic, but not passive—you can lead conversations with confidence
  • You don't avoid hard conversations—you handle them with clarity and care
  • You believe in what you're offering, and that conviction comes through
  • You're driven, resilient, and don't get discouraged by objections
  • You take ownership of outcomes—not just effort
This Role Is NOT For You If:
  • You rely on pressure or "pushy" sales tactics
  • You struggle to guide people toward decisions
  • You avoid uncomfortable conversations
  • You need constant supervision or motivation
  • You're just looking for "another sales job"
What You'll Be Doing:
  • Welcoming new patients and creating a strong first impression
  • Leading meaningful consultations that uncover patient goals, fears, and motivations
  • Educating patients on their condition and recommended care
  • Guiding patients through care plan decisions with clarity and confidence
  • Supporting patients with financing options when needed
  • Following up to ensure patients stay engaged and committed to their care
  • Collaborating with the team to create a seamless patient experience About the
Role:
This is not cold calling. Patients are already coming to us for help. Your job is not to "sell" them— It's to help them make a decision they've likely been avoiding.
That requires:
  • Emotional intelligence
  • Strong communication
  • Confidence under pressure
  • And a genuine belief in the care we provide
What We Offer:
  • A purpose-driven environment where your work truly impacts lives
  • A high-demand, niche service with strong patient interest
  • Structured training to help you master communication and patient conversion
  • A supportive, positive team culture (no negativity, no ego-driven sales tactics)
  • Base salary + uncapped commission Typical earnings: $500-$3000+, based on performance
What We're Looking For:
  • Sales or consultative experience preferred
  • Strong interpersonal and communication skills
  • High level of organization and personal accountability
  • Ability to learn quickly and adapt
  • Professional, reliable, and team-oriented
Schedule:
Full-time Monday-Thursday:
10:00 AM-7:00 PM, Saturday 8:30 AM to 1:30 PM This role sits at the intersection of healthcare and influence. If you're someone who can combine heart, confidence, and drive— you'll not only succeed here… you'll thrive.
Pay:
$28.00 - $35.00 per hour Expected hours: 40.0 per week
Benefits:
Employee discount Health insurance Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Discounts/Reimbursements