Lead Case Manager
- CalAIM Assisted Living Transitions Zeal Senior Living Poway, CA Job Details Full-time $32
- $38 an hour 3 days ago Benefits Health insurance Paid time off Paid sick time Qualifications Managed case managers Microsoft Excel Microsoft Outlook Microsoft Teams Managing patients as a clinical case manager Full Job Description Lead Case Manager
- CalAIM Assisted Living Transitions Zeal Senior Living | Poway, CA Full-time | $32
- 38 per hour | On-site at Poway headquarters with local travel Zeal Senior Living helps older adults access appropriate assisted living through CalAIM Community Supports.
We are hiring an experienced Lead Case Manager to oversee daily casework and guide members from referral through placement and ongoing service coordination. Reporting to our Chief Operating Officer, you will manage an active caseload, lead the work of supporting coordinators, and resolve barriers involving families, facilities, clinical providers, and health-plan partners. You will have direct responsibility for keeping cases moving and ensuring that commitments are completed. Your responsibilities Own the placement process: referral review, member engagement, assessment coordination, facility matching, documentation, authorization follow-up, and move-in coordination. Guide members and families through available options while respecting their preferences, informed choices, and care needs. Coordinate with Independent Living Systems (ILS), health plans, hospital and skilled nursing discharge teams, and assisted living providers. Identify placement barriers early, develop practical solutions, and escalate issues requiring leadership or clinical decisions. Assign priorities to supporting coordinators, monitor completion, coach staff, and review documentation quality. Maintain accurate case records, next steps, responsible parties, and deadlines. Track authorizations, reassessments, and required follow-ups to support continuity of services. Coordinate clinical assessments with qualified clinicians and ensure recommendations reach the appropriate parties. Report placement progress, delayed cases, outstanding documents, and upcoming deadlines to the COO. Protect confidential information and follow applicable program and documentation requirements. Required qualifications At least three years of relevant experience in healthcare case management, care transitions, discharge planning, or assisted living placement. Direct experience coordinating assisted living placements or discharges from hospitals or skilled nursing facilities. Experience independently managing multiple cases and resolving barriers involving several organizations. Experience leading staff, mentoring colleagues, or coordinating team workflows. Strong written communication, documentation, organization, and professional judgment. Comfort using Microsoft Outlook, Excel, Teams, and electronic case-management systems. Ability to work on-site and travel locally for member, facility, and partner visits. Preferred qualifications Experience with CalAIM Community Supports, ALFT, Assisted Living Waiver, or Medi-Cal managed care. Familiarity with San Diego County assisted living providers and discharge-planning networks. Bachelor's degree in social work, human services, healthcare administration, or a related field. Benefits Health insurance after 90 days of employment, subject to the plan's enrollment requirements. Paid sick leave in accordance with California law, separate from vacation/PTO. One week (40 hours) of paid time off available after 120 days of employment, administered under the company's written PTO policy. What success looks like Cases have clear next steps, families receive timely updates, documentation is complete, and placement barriers receive prompt attention. You help the team meet applicable health-plan timelines while supporting safe, appropriate placements and member choice. Apply with your résumé and a brief description of your experience coordinating placements, managing a caseload, and leading others. Zeal Senior Living is an equal opportunity employer.
Pay:
$32.00
00 per hour
Benefits:
Health insurance Paid time off Application Question(s): Describe your direct experience coordinating assisted living placements or hospital/skilled nursing facility discharges. Include the types of settings you worked in and your responsibilities. What size caseload have you managed, and how did you track deadlines, authorizations, next steps, and overdue tasks? Describe a stalled placement you helped resolve. What was the barrier, what actions did you take, and what was the outcome? Please do not include names or other identifying information about patients or members. Describe your experience assigning work, coaching staff, or reviewing case documentation. How did you keep the team accountable for completing follow-ups? Are you available to work full-time on-site at our Poway headquarters and make local visits to members, facilities, and partner organizations?
Work Location:
In person
