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Rapid Rehousing and Housing Navigation Case Manager

• 4.5 70 East Washington Street, Champaign, IL 61820 $21 - $24 an hour - Full-time Apply with Indeed The City of Champaign Township works to provide essential services with compassion to the community through programs in a fair, equitable and responsive manner. We are seeking a dependable, efficient & proactive employee to assume the position of Case Manager at Strides Campus. Position Summary Rapid Rehousing and Housing Navigation (RRH/HN) Case Manager serves as a primary point of contact for community members utilizing RRH/HN services at Strides. They provide individualized case management, complete intakes and assessments, connect guests to community resources, and maintain accurate documentation. RRH/HN case managers primarily provide services within the shelter facility, with monthly responsibilities related to events, external programming, or assigned Rapid Re-housing (RRH) participants after move-in. RRH/HN case managers work collaboratively with Advocates and other Strides staff to maintain a safe, welcoming, and supportive environment. The RRH/HN Case Manager reports directly to the Director of Programming. Primary Responsibilities Case Management Manage a caseload between 12-20 participants Meet with the caseload on a weekly, biweekly or monthly schedule, depending on participant needs. Work collaboratively with program participants to identify goals and develop individualized service and safety plans. Support and attend events, tabling, and external programming Collaborate closely with internal and external partners to connect guests with additional community support Identify, maintain knowledge of, and provide appropriate referrals to community resources relevant to program participants Assist in developing systems, tools, and resources that improve case management services Provide housing navigation and wrap around services as defined and outlined in the applicable program manuals Travel for housing inspections, lease signings, landlord mediation and other program requirements. Intakes Assess community members for eligibility and need for shelter and program intake and services Complete full intakes as needed for Centralized Intake for the Homeless (CIH) and Strides paperwork Gather accurate information during intake and document relevant information in the appropriate systems. Provide immediate resource and referral assistance to guests when needs are identified during the intake process. Data Management Maintain timely, accurate, and complete case management documentation, including documentation related to participant services and program participation Utilize HMIS to enter required documents, data, case notes, case management hours, services, and referrals. Document relevant information from intake and case management meetings. Document case management and service hours as required. Support the Director of Programming in grant reporting by compiling relevant data points on a monthly basis Complete the required call logs and communication logs for each shift. File required paperwork by the end of each shift. Securely shred or dispose of unnecessary documents in accordance with confidentiality requirements. Submit timely funding requests and receipts for program expenditures Maintain confidentiality and comply with all applicable documentation and privacy requirements. Shelter Operations and Team Support Support guests, volunteers, Advocates and other staff with operational needs as needed Answer phone calls, document relevant communications, and notify appropriate staff when follow-up is needed Provide clear and respectful reminders regarding shelter policies, expectations, and available services. Collaborate with Advocates and assist in responding when guest concerns, behavioral issues, or safety concerns arise. Support the implementation of breaks, service pauses, sanctions, trespass orders, and other operational procedures as directed. Clean and sanitize shared areas and workspaces as needed to support a safe environment. Communicate availability and schedule changes to staff using the appropriate process and channels. Professional Development and Team Participation Participate in required training and professional development. Share relevant resources, information, and best practices with the team Attend required meetings, including weekly case manager meetings, monthly All Staff, monthly one-on-one meeting with direct supervisor and support Coordinated Entry meetings as needed Active certifications or willing to be trained for: CPR & First Aid Certified, Mental Health First Aid Certified, Narcan administration, Trauma Informed Care Minimum Qualifications At least 2+ years of experience working in homeless services Proficiency in Microsoft Office programs Bachelor's degree in social work or a related field or an equivalent combination of education and relevant lived experience. Must have a driver's license and own car for travel Special Skills & Knowledge Strong technical aptitude Excellent communication and customer service skills Experience working with underrepresented and vulnerable populations and demonstrated ability to quickly build working relationships. Able to accept and act on constructive feedback regarding job duties Able to maintain professionalism Ability to multi-task, organize, prioritize and manage time effectively Adhere to the confidentiality policy Be comfortable interacting with various groups of populations that can include, but is not limited to, EMS, police, other organizations, and those guests we serve directly Benefits Worked Holidays are paid time and a half IMRF Pension Health Insurance paid for by employer (added cost for spouse and dependents) Dental and Vision Insurance (optional, paid by employee) Basic Life Insurance policy paid by employer (Optional Add Ons) Paid time off Employee Assistance Program Reimbursement for travel Schedules & Compensation Must be willing and able to work rotating Sunday as scheduled. Monday to Friday 8 am to 4 pm Flexibility to meet the needs of program and guests

Pay:

$21.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Mileage reimbursement Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person