Find & Apply For Case Worker Jobs in Dillsboro, Indiana

Position Overview:

Identifies needs of individuals via phone or walk in and assists by providing information, assistance, and referrals to various options and in accessing benefits. Processes a variety of home and community-based service (HCBS) referrals, including waiver and non-waiver intake. Identifies options and develops an appropriate plan of care ensuring consistent provision of quality services in keeping with client goals and objectives, agency philosophy, policies and program requirements, as well as requirements of IFSSA and other regulatory agencies.

Essential Functions:

ASSESSMENT AND CARE PLAN DEVELOPMENT

 Ensures safe and confidential handling of individuals' information; provides excellent customer service.  Explains and assists in accessing non-agency options including entitlements; coordinates with informal and formal supports as needed.  Completes comprehensive, person-centered assessments when indicated and addresses both the functional and environmental aspects of the client situation to determine clients' needs and preferences, while ensuring excellent customer service. Coordinates with formal and informal supports throughout the process, as needed.  Identifies options for service delivery including type of service(s), program eligibility and payment source(s) in keeping with agency philosophy and program requirements.  Advocates on individuals' behalf.  Achieves established productivity standards in the areas of: o 100% of all activity completed is entered into the state approved software within 7 days o Effectively adds and monitors cases appropriate for the non-waiver and/or waiver waitlists  Appropriately identifies cases for case conferencing, particularly as it relates to handing off a case to another staff member and confers with supervisor as needed.  Performs volunteer recruitment and selection as needed to meet temporary and/or ongoing needs that cannot be met through other formal and informal sources.  Records all client related activity in case record; uses client database software program to enter all client data into system according to referral type; logs time spent on client activity in client database software.  Research and locates needed resources keeping in mind unique and creative person-centered solutions such as product or program information, shares requirements for various internal and external resources to assist with referral and/or application, as needed.  Keeps abreast of all home and community care rules and regulations, as relevant to referral type; ensures that services and activities adhere to program and state requirements.  Meets with all walk-ins on assigned days at the Dillsboro office to provide information, resources and assistance to access resources, as needed.  Educates clients, caregivers, and the community regarding the importance of donations.  Participates as needed in fundraising for the agency and represents the agency in the community.  Acquires and maintains SHIP certification, remains abreast of current Medicare issues; utilizing tools on Medicare websites to assist individuals.  Respects the client's right to privacy.  Assigns Administrative Coordinator tasks as appropriate via Teams and monitors to ensure timely completion.  Refers individuals for Legal Aid, Ombudsman services, Senior Nutrition Activity Centers, housing, public transportation, community resources, guardianship services, APS, and other resources, as necessary, and completes follow up to ensure individual stability.  Distributes appropriate contact information and required agency and state forms to each individual.  Provides back up in the absence of On Call POC including completing referral calls.

ADMINISTRATIVE/GENERAL

 Consistently and effectively utilizes position procedures; recommends changes when necessary.  Adheres to agency policies and procedures.  Keeps abreast of all home and community care rules and regulations.  Attends meetings and trainings as required and keeps abreast of issues and information necessary to perform work duties.  Understands, supports, and models the agency's Mission Statement and Core Values  Engages in other related activities or special projects as required or assigned.  Promotes LifeTime/Catch-A-Ride and other services available at LifeTime. The essential functions identified here are a representation of those duties required of this position and in no way are intended to be a complete list.

Performance Requirements:

Knowledge, Skills, Abilities, & Mental Demand:

Clerical and computer skills, including ability to use Microsoft Office Suite; written and verbal communication skills; listening skills; interpersonal skills; customer service skills; reasoning and problem-solving skills; ability to work with minimum supervision; public speaking and presentation skills; networking skills; telephone skills; ability to perform multiple concurrent tasks in an organized manner.

Physical Effort:

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently; ability to climb stairs and independently access all customer homes.

Working Conditions :

Office environment, regular travel in a personal vehicle; customer homes; possible exposure to bodily fluids; customer contact; occasional inclement weather.

Education, Experience and Training :

A registered nurse

• -or•-A Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services•-or•-A Bachelor's degree in any field with a minimum of two years full-time, direct service experience with the elderly or disabled (this experience includes assessment, care plan development, and monitoring•or•-A Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services may substitute for the required minimum of two full time direct services experience•-or•-An Associate's degree in Nursing•-or•-An Associate's degree in any field with a minimum of four year full-time, direct service experience with the elderly or disabled (this experience includes assessment, care plan development, and monitoring).

Must receive Case Management Certification from the state upon hire. Once certified, must attend 20 hours of approved training each year; must have a valid driver's license.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Dillsboro, IN 47018