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Harford Family House Job Description Job Title Case Manager Department Programs & Case Management Location Aberdeen, MD Reports to Manager of Program Operations Job Overview Under limited supervision, the Case Manager is responsible for working directly with assigned families and individuals to develop plans to successfully transition into permanent, stable housing. The Case Manager helps these clients address a broad range of issues and concerns including, but not limited to, behavioral and/or psychological challenges; social or adjustment challenges; and/or financial issues. The incumbent is expected to be an engaged and contributing member of the program and case management team. This position is also expected to support the overall operation of Harford Family House when needed. Certain tasks maybe asked that do not fall into the essential functions of this job. Essential Functions 1. Case Management a. Develop and maintain relationships with assigned caseload via an intrusive assistance model of client services; provide mentoring, facilitate goal- setting and establish accountability; along with the client, co-create, monitor, and continually update individualized success plans to include the development of a budget. b. Meet in person with clients at least weekly to help them meet established goals as outlined in their success plan including, but not limited to, job searches, housing searches, mental health awareness, life skills, and securing appropriate assistance as needed to establish independence. c. Document all interactions with clients, including specific items for follow-up and summarize these weekly documentations in HMIS; prepare for all meetings using the case management framework supported by Harford Family House and utilize relevant tools (handouts, etc.) during meetings; share updates weekly with the Case Management Supervisor. 2. Partnerships a. Develop and maintain relationships with partner agencies, local landlords, employers, etc. to help families meet established goals. b. Build positive working relationships across teams to include other organizational departments; interact professionally with financial, marketing, operational and administrative staff at all levels. 3. Administrative a. Maintain accurate and complete digital case files in HMIS in accordance with all privacy and confidentiality regulations. b. Track and report on client outcomes in a timely fashion; enter appropriate information into client fact sheet used for grant reporting. c. Actively participate in regular staff and department meetings and trainings. 4. Complies with company policies, procedures, and regulations. 5. Performs other related duties. Technical/Job Competencies 1. Excellent written and oral communication skills, and the ability to interact professionally and comfortably with individuals at all levels 2. Excellent at planning and implementation, problem solves at a highly developed level 3. Ability to motivate client and hold them accountable in a compassionate and skilled way 4. Ability to listen and respond effectively to client questions 5. Proficiency in Microsoft products, ability to become proficient in company and job related technology 6. Keeps current on and utilizes best business practices in Case Management Behavioral Competencies 1. Ability to maintain positive mindset and a pleasant disposition when relating to clients, volunteers, community partners, residents, vendors, visitors, employees and management 2. Self-motivated, proactive, and collaborative 3. Ability to maintain confidentiality and integrity 4. Maintains flexible and collaborative work ethic 5. Commits to exceeding expectations Physical Demands This is both a sedentary and active role. This position may sit or use PC for long periods of time. Bending, reaching, stooping or pulling and lifting up to 25lbs of office supplies/equipment may be necessary. Finger dexterity needed for computer data entry. Face to face client interaction needed on a daily basis with a need to walk through and to have access to client homes including climbing stairs. Travel/Schedule Daily local travel using a personal vehicle. At times driving a company vehicle may be required when driving a client or clients. Intermittent evening and weekend work required. Required Education and Experience 1. BS in Social Work, Human Service, or related field(s) 2. 2+ years' experience in program or case management 3. Knowledge of Fair Housing standards and regulations 4. Experience working with low- income individuals/families 5. Knowledge of local county agencies and resources

Job Type:

Full-time Pay:

$55,000.00 - $56,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Case management: 4 years (Preferred)

Work Location:

In person