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Job Description

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Job Description

Job Description

PRN OVERNIGHT CRISIS PHONE COUNSELOR

Classification:

PRN (as needed), Non-Exempt Reports to: Phone Supervisor

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County. HCR employees are employed through the Office on Mental Health/Core Service Agency of Harford County, Inc. (OMH/CSA).All direct care workers are cross trained to provide multiple types of crisis response as part of HCR's mission to make timely and effective crisis care available and accessible to the community. PRN Crisis Counselors shall minimally hold a bachelor's degree in a human services field with preference given to master's level clinicians and highest preference to licensed clinicians.

Major Duties and Responsibilities:

On-Call/As Needed Overnight Crisis Phone Counselor from 11pm-7am, Monday - Friday.

On a PRN basis, provides coverage for shifts not able to be filled by FT or PT Phone Counselors

Answers the phone, offering support while providing active engagement and appropriate responses; utilizes active rescue as required and as a last resort

Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record

Provides crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort

Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed

Interviews clients, reviews records, conducts assessments, or confers with community providers to evaluate the mental or physical condition of clients or patients

Collaborates with community providers to plan or coordinate treatment

Refers clients to community resources for housing or treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy

Educates clients about mental health, substance use, and available community resources

Monitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goals

Assist clients in adhering to treatment plans, by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed

Completes assigned training

Contributes to a culture of "yes" and "no wrong door" at Harford Crisis Response

Assists with daily office upkeep tasks with the team

Follows guidelines and protocols established in the Program Handbook and Agency policies

Provides afterhours coverage, as assigned

Performs other duties as assigned

Performance Standards

Demonstrates outstanding interpersonal skills

Ensures timely and accurate resource referrals, case follow-up, and documentation

Demonstrates knowledge of community relationships with agency and externally

Demonstrates excellent verbal and written communication skills

Demonstrates ability to resolve problems

Demonstrates the ability to work collaboratively as part of a team

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 10 pounds at times.

The ability to wear personal protective equipment in accordance with agency

COVID-19

Policies and Procedures.

Employee Benefits:

• Maryland Sick and Safe Leave
• Employee Assistance Program
• Employee Discount Program

•This position requires the ability to pick up a minimum of 2 overnight on-call shifts per week. If the agency is unable to provide this individual with the opportunity to pick up the minimum 2 shifts, it will not be held against them.

•This individual will be paid $65 for each completed on-call overnight shift, and will be compensated at an hourly rate for all services provided and work performed during the shift. Monday- Friday 11pm- 7am