Find & Apply For Case Worker Jobs in Hagerstown, Maryland

Resident Advocate - Full Time A Day in the Life of a Shelter Advocate As a Shelter Advocate, no two days are ever the same. Each shift is centered on creating a safe, welcoming, and supportive environment for survivors of domestic violence and their children as they begin their journey toward healing. You may greet new residents and complete shelter intakes, provide crisis intervention, assist with safety planning, answer the crisis hotline, connect residents to community resources, facilitate daily living needs, and offer compassionate emotional support during challenging moments. Throughout the day, you will help maintain a safe and respectful shelter environment, document services, coordinate with community partners, and encourage residents as they work toward their personal goals. This role requires empathy, flexibility, sound judgment, and the ability to remain calm under pressure. While the work can be emotionally demanding, it is incredibly meaningful, offering the opportunity to help survivors regain hope, rebuild confidence, and take important steps toward a life free from violence.

General Qualifications:

• Bachelor's degree in human service-related field plus one year's experience.
• Experience in crisis intervention, supportive problem solving, advocacy and emotional support.
• Possess basic knowledge of the criminal justice system.
• Ability to effectively communicate ideas orally and in writing.
• Computer proficiency including Microsoft Office including Outlook and Teams.
• Knowledge of community resources.
• Demonstrated ability to establish a professional relationship with clients and community representatives.
• Access to private automobile during shift to travel locally as needed - if use of own auto, valid driver's license, and auto insurance
• Ability to schedule working hours to coincide with CASA's work priorities.

This includes availability for a minimum of 1 weekend shift a month when needed.

Major Responsibilities:

1. Respond to agency hotline calls and provide emotional support, information, and referral to meet the needs of the caller. Provide advocacy and accompaniment to the hospital, police and other social service agencies as needed to resolve the immediate crisis. 2. Provide individual emotional support by phone or in person to victims of domestic violence. 3. Arrange for shelter for victims seeking this service, provide transportation to shelter and coordinate support services for clients while in shelter. 4. Plan and facilitate support groups, workshops and other programs and activities that assist clients in furthering their goals and achieving their service plans. 5. On initial contact with clients, complete an intake and assessment to assist the client in the development of a plan for service that will include services with CASA as well as appropriate referrals. 6. Provide advocacy and accompaniment for clients interacting with housing, welfare, employment agencies and other social service agencies as prescribed by service plans. 7. Coordinate services for victims involved in the criminal justice system or the PO process with the legal advocates to assure advocacy and accompaniment to legal proceedings. 8. Provide advocacy for clients when interacting with family members, school officials, day care officials, employers, etc. 9. Record and maintain accurate case records. Complete all required case documentation daily. Assist with collection of data for all required agency and funding reports. 10. Perform general cleaning and organizing in shelter. 11. Ability to lift up to 25 pounds.

Additional Responsibilities:

1. Complete MCASA and MNADV required trainings. 2. Participate in relevant training, conferences, and seminars with the approval and/or direction of your supervisor. 3. Cooperate as a team member with other staff and volunteers to promote the best interest of CASA and its service to the community. 4. Uphold all CASA policies, procedures, and confidentiality. 5. Assume additional responsibilities as delegated by supervisor. Hours- 40 hours maximum or as scheduled by supervisor. On call rotation required. Emergency Personnel -Position is considered emergency personnel.

Pay:

$19.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Application Question(s): Have you worked in a shelter environment before? Have you provided Trauma Informed Care previously? Have you worked with Domestic Violence survivors previously?

Shift availability:

Overnight Shift (Required) Night Shift (Required) Ability to

Commute:

Hagerstown, MD 21740 (Required)

Work Location:

In person