Find & Apply For Case Worker Jobs in Jackson, Mississippi

Case Manager Grace House, Inc.

Reports to: CHOICE Program Director Organizational Mission Grace House serves Mississippians experiencing poverty who are living with, affected by, or at increased risk of

HIV/AIDS.

We provide housing that promotes dignity, safety, and care; connect individuals with support to improve their health and financial stability; and reduce stigma through education. Position Summary The Case Manager provides person-centered services that help participants improve their health, strengthen financial stability, and obtain and maintain safe, permanent housing. Responsibilities include assessment, individualized service planning, referrals, advocacy, crisis response, and accurate documentation. This position requires experience working directly with individuals with serious mental illnesses , including recognizing barriers to care, responding calmly to distress, and coordinating appropriate mental health services. The Case Manager uses a compassionate, trauma-informed approach that respects each participant's choices, strengths, and goals. The Case Manager helps participants with fixed incomes access public housing, tax credit properties, and other affordable housing opportunities. Participants who are employed or able to work receive assistance accessing employment, training, and services that increase their ability to sustain housing. Progress is individualized, recognizing that achieving long-term stability may take weeks, months, or years. Essential Duties and ResponsibilitiesParticipant Support and Service Planning Assess participants' housing, healthcare, mental health, income, benefits, and support needs. Develop individualized service and housing plans in partnership with participants, reflecting their priorities, strengths, and goals. Meet with assigned participants at least monthly, and more frequently as needed, to review progress, address barriers, and update plans. Support participants' self-determination, independence, and long-term stability. Assist with budgeting, employment services, job training, benefits applications, and referrals to community resources. Connect participants with medical care, mental health services, substance use services, and medication access and support, as appropriate. Provide ongoing support to participants with serious mental illnesses, including assistance navigating services, keeping appointments, and addressing barriers to housing and care. Recognize signs of distress or crisis, use appropriate de-escalation techniques, and coordinate with supervisors, qualified providers, or emergency services according to agency procedures. Educate participants about Grace House programs and other services that meet their needs. Housing Assistance and Landlord Relations Help participants identify, obtain, and maintain safe, appropriate, and affordable housing. Assist with applications and waiting lists for public housing, tax credit properties, and other income-based housing opportunities. Monitor housing stability and address concerns that may lead to eviction or homelessness. Maintain productive relationships with landlords and communicate promptly about rental assistance, payment delays, lease concerns, and program requirements. Advocate for participants and help resolve concerns involving housing conditions, maintenance, harassment, or potential eviction. Monitor and document participant rent payments owed to Grace House, as applicable. Prepare, submit, and track housing and utility assistance invoices, maintaining supporting documentation in participant files. Documentation, Reporting, and Compliance Maintain accurate, complete, and timely records in the Homeless Management Information System (HMIS) and participant case files. Obtain and maintain required documentation, including verification of homelessness, HIV status, income, leases, W-9 forms, and other program-specific records. Ensure required documentation is uploaded to HMIS before submitting assistance invoices, as required by the funding source. Complete annual reviews and other required updates according to program and funder requirements. Track required health outcomes, income changes, service activities, and housing outcomes. Record program exits and housing destinations accurately using applicable HMIS and funder definitions. Protect participant confidentiality and handle sensitive information according to agency policies and applicable requirements. Support compliance with all assigned funding sources and program requirements. Professional Responsibilities Stay informed about agency policies, program requirements, and relevant regulatory changes. Complete required training and independently review materials necessary to perform assigned duties effectively. Communicate participant concerns, program challenges, and opportunities for service improvement to the Director of the CHOICE program. Collaborate with staff, healthcare providers, landlords, and community partners to coordinate services. Perform other duties assigned by the CHOICE Program Director. Required Experience and Skills Experience working directly with clients who have serious mental illnesses and an understanding of how mental health needs may affect housing stability, communication, and engagement in services. Ability to provide compassionate, trauma-informed, culturally responsive, and nonjudgmental support. Strong assessment, service coordination, advocacy, and crisis response skills. Strong organizational skills and the ability to manage a caseload, maintain accurate records, and meet deadlines. Effective communication and relationship-building skills. Ability to maintain confidentiality, professional boundaries, and respect for participant choice. Preferred Experience Experience serving individuals affected by HIV/AIDS, homelessness, poverty, or co-occurring mental health and substance use conditions. Familiarity with HMIS, housing assistance programs, public benefits, and community resources. QualificationsRequired Qualifications Bachelor's degree in social work, psychology, sociology, human services, or a related field, or an equivalent combination of relevant education and professional experience. Experience working directly with individuals with serious mental illnesses, including connecting clients with treatment, recognizing signs of crisis, and addressing barriers to care and housing stability. Experience in case management, housing assistance, social services, or a related setting. Understanding of trauma-informed care, person-centered service planning, professional boundaries, and confidentiality. Ability to work respectfully with individuals affected by HIV/AIDS, homelessness, poverty, substance use, and other complex challenges. Ability to assess participant needs, develop individualized service plans, coordinate referrals, and monitor progress. Strong communication, organization, documentation, and problem-solving skills. Ability to manage competing priorities, meet deadlines, and maintain accurate participant records. Proficiency with basic computer applications and the ability to learn HMIS and other required systems. Ability to work independently and collaboratively with staff, service providers, landlords, and community partners. Preferred Qualifications At least two years of experience providing case management or related supportive services. Experience serving individuals with co-occurring mental health and substance use conditions. Familiarity with HIV-related services, affordable housing programs, public benefits, and Mississippi community resources. Experience using HMIS and maintaining documentation for grant-funded programs. Training in crisis intervention, de-escalation, Mental Health First Aid, or related practices.

Pay:

From $41,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person