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Services Navigator YWCA Billings Billings, MT Job Details Full-time $21.50

• $22.

50 an hour 21 hours ago Benefits Dental insurance Paid time off Vision insurance Retirement plan Qualifications Intake Interviewing Provider communication in social service case management Full Job Description The Services Navigator serves as the initial representative and point of contact for individuals seeking services at YWCA Billings and the Northern Lights Family Justice Center. S/he provides the necessary support, resources, supervision, and leadership to ensure the provision of trauma-informed case management for victims of domestic violence, sexual assault, stalking, and human trafficking. The Services Navigator is responsible for:

• interviewing prospective participants to determine eligibility and suitability for services
• completing the intake process including assessments and case plans with participants
• informing and encouraging clients regarding availability of services from on
• and off-site partner agencies and other community resources.
• providing hope-centered case management, assisting participants in developing individual plans for their safety and well-being
• supporting participants in achieving goals and objectives
• assisting participants in scheduling appointments for appropriate services for their specific needs and helping them fill out necessary paperwork to qualify for services
• working collaboratively with team members and Partner agencies to allocate support services for participants
• maintaining client files for all program participants following established guidelines
• ensuring timely and accurate data entry
• developing awareness of other services in the community and maintain relationships with other local programs
• attending interagency meetings, trainings, and workshops pertinent to advocacy services, domestic violence and sexual assault, Family Justice Center operations, etc.
• communicating relevant information regarding program participants to other members of the team and collaborating with other members of the team to forge solutions to meet clients' needs.

Pay:

$21.50

• $22.

50 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Paid time off Retirement plan Vision insurance

Work Location:

In person